data lost when opening pkinfo file in arcgis desktop 10.1

[forestknutsen1]

When I open a my arcgis online map in arcgis desktop 10.1 some of the layers are empty. Some but not all of the point features are gone. Is this a known issue.

[MikeMinami]

Are you saying an entire point layer is missing or just some of the features?
Can you share a web map that shows the problem, with the steps to reproduce it?

Thanks,

Mike

[forestknutsen1]

The point layers show up in the TOC in arcgis desktop, but they contain no features. However, some of the the point layers are fine (all or nothing). I'm sorry but I can not share the map as some of the information is confidential. But all I did was open the map in arcgis desktop 10.1 from arcgis online. The point features were created from uploaded zipped shp files. I would think that this problem is independent from the browser used, however I have tried Firefox, internet explorer, and google chrome.

I think that the problem is with the symbology. The points have links to images for the symbology. When this is changed to a generic cross, for example, the problem seams be gone.

I would like in the end to be able to have the complete map, with correct symbology, open in arcgis desktop.

Thanks for the feedback.

[MikeMinami]

So you are saying the point features display fine in arcgis.com.
What happens if you change the layer symbology in ArcMap for the layers that aren't showing up, does that work?
It seems like ArcMap is unable to resolve the URL to the image used as a symbol.

Mike

[forestknutsen1]

yes, it all works in arc online.

When one look at the attribute table of the layer in arcgis desktop it is empty. So it's not just that the symbology is not applied but rather the features are destroyed.

I think that when arcgis online makes the pkinfo is having a problem with the images causing it to gut whole layers of their features.

But it very strange because this is not occurring uniformly for all the point layers. Some come out fine. All of the point layers have the same symbology set with the same urls.

[MikeMinami]

If you can share the URL to the map we can try to reproduce the problem. It also may be that if desktop encounters something it can't handle, it may just ignore the whole layer. You might try changing the symbology of the layer in arcgis.com and see what happens...

Thanks,

mike

[forestknutsen1]

yes, changing the symbols in arcgis online to one of the generic ones stops the problem from occurring. I can not share the map as it has some confidential info in it. I tried to reproduce the problem by making a mock layer, but of course it worked perfectly.

Thanks