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Can't view 'Item Detail' for web map

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06-19-2025 01:02 PM
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CatherineRiihimaki
Emerging Contributor

I'm trying to delete a user that is no longer with my organization. However, he has one web map that I have been unable to change the owner of (Transfer Content worked for other files but not this one) or delete (it's setting is apparently to prevent accidental deletion).

I can open the web map in the Map Viewer and I can see its Preview information, but when I click to view the item details, AGOL just churns indefinitely. So, I can't change the ownership and I can't change the delete settings.

Any workarounds?

 

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1 Reply
DanielFox1
Esri Contributor

Hi @CatherineRiihimaki 

I would recommend getting in touch with your technical support for your Esri distributor they should be able to help further with this. 

It might be that your AGOL just needs indexed or they can help with the removal of the item.