Bug? - Can't turn off "Map Viewer Classic"

[DanAllen]

Hello,

I changed the Primary map viewer to Map Viewer instead of Map Viewer Classic several months ago (as account admin).  The problem is all maps for all users still default to "Open in Map Viewer Classic".  This is causing major problems with many users.  How do I fix this?  It affects both old and newly created maps.  I have tried turning on map viewer classic, and then turning it back off again for the organization but it didn't fix this issue.  Any ideas?

[DanAllen]

sorry, not sure why this posted twice, i dont see an option to delete this duplicate post in the fourm.

[CodyPatterson]

Hey @DanAllen 

I just changed mine over and it worked immediately, I checked the console and I found that everything seemed to succeed, does this look similar to what you have?

This is from turning Classic on and then Classic off. If this is what you're seeing as well, you may need to reach out to Esri support as this could be a tenant issue due to an Online issue.

Cody

[DanAllen]

Thanks for the reply Cody.  Where are you seeing that console?  Is that something in your browser developer options, or is that a part of arcgis.com?

[CodyPatterson]

Hey @DanAllen 

I apologize for the lack of supporting information, yes it is in the browser in the F12 menu typically, on Firefox it looks like this, my screenshot was from Network:

Chrome it looks like this:

Cody

[PeterHodkinson]

Hi @DanAllen it's possible that the old setting is still cached in each user's browser. If they clear their browser cache or try an Incognito/InPrivate browser window does the issue persist?

[DanAllen]

Hi Peter,

Thanks for the suggestion.  I tried it in multiple browsers and incognito mode on different computers and it does not resolve the issue.

[DebapriyaPaul · Accepted solution]

Hi @DanAllen , thanks for posting this question. 

I'm curious to find out what the Primary Map Viewer Profile setting looks like. To find this setting, click on your Username at the top right corner >> My Settings. Under General settings for your profile, scroll down to Primary Map Viewer. 

Would you mind sharing a screen capture?

[DanAllen]

@DebapriyaPaul  Thank you so much for this suggestion!  I think this may have fixed the issue.  I was aware of the master setting for the organization, but did not know there was a secondary setting in the user preferences.  Ours was set to map viewer classic in the general settings, even though the master setting for the entire organization was set to the new map viewer.  I am assuming I will have to contact all the organization users to make this change, or is there a way to force that as account admin?

Thanks

Dan

[DebapriyaPaul]

I'm glad that we were able to figure it out, @DanAllen! 

The Profile setting overrides the Organization setting. Even when the Organization administrator configures a Primary map viewer, individual users would still have the option to configure a different map viewer. 

Primary map viewer: https://doc.arcgis.com/en/arcgis-online/get-started/profile.htm#ESRI_SECTION1_368F87FD711644BA99A272... 

To update the Primary map viewer for all users in the Organization, we would need individual users to update the setting on their Profile page.

I hope this helps, and please feel free to reach out if you have any follow up questions!