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ArcGIS Tracks- Track Lines not showing up in underlying service but appear in Track Viewer

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3
2 weeks ago
Amanda__Huber
by MVP Regular Contributor
MVP Regular Contributor
2 weeks ago

Hello,

It appears we can see our tracks from a recent flight in the Track Viewer, but when looking at the underlying service these track lines appear to be missing. There are no filters on the map/data

Track ViewerTrack Lines Esri Service
Amanda__Huber_0-1766426964055.png

 

Amanda__Huber_1-1766427007667.png

 

 

Does anyone have any insight into why this would happen? We have two weeks until these lines disappear and we need to pull the data somehow into our backup. 

 

Thanks,

Amanda Huber

 

3 Replies
RussRoberts
by Esri Notable Contributor
Esri Notable Contributor
2 weeks ago

Are you able to share the layer to a group an invite russell_jsapi to the group and I can try and take a look? 

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Amanda__Huber
by MVP Regular Contributor
MVP Regular Contributor
2 weeks ago

Hi Russ, 

Thanks for your response and for looking into this. I just added you to our "Esri Tech Support 2.0" group and shared the service layer. 
Let me know if you need anything else. 
Best, 

Amanda Huber

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RussRoberts
by Esri Notable Contributor
Esri Notable Contributor
2 weeks ago

Still looking into this one but something we noticed for the section where its not showing up looks like quick capture and field maps were used and collecting points on the same track for the same user.

One thing to note the track viewer generates the line using the points while Map Viewer is leveraging the service to to show the track line from the line layer. When I check the service the lines shown in MV are the ones for that layer on the service. Something we are looking at if the double app + account maybe caused an issue with the line generation.

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