@DanielFox1 I've now read a few posts re the AGOL outage where users are tasked with contacting their regional resellers.
Esri Inc has all the details and also knows who is using Pro & AGOL and where they are.
In our case - the regional reseller doesn't respond to emailed cases very quickly so due to Esri doing its beta testing updates on live users' deployments on a end of week day (GMT+10 here), there is almost no point to me sending an email late Friday or over the weekend to find out what's going on.
It's Esri Inc's choice to be transparent and communicative or not. For the money we are charged, they should be doing to communicating, not us.
EDIT:
To add - we pay a premium to be forced to use a local reseller in this day & age. Use some of that funds to have them do the testing on a staged regional rollout of updates rather than just dropping a mess on our heads every time.
