ArcGIS Online: Inviting members ends up with “insufficient user types” error,

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03-07-2020 12:35 PM
JamalNUMAN
Esteemed Contributor

ArcGIS Online: Inviting members ends up with “insufficient user types” error,

 

Despite the fact that only one user is created (as shown in the screenshot below), inviting members ends up with “insufficient user types” error.

 

What could be the issue here?

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
1 Solution

Accepted Solutions
Katherine_Clark
MVP Regular Contributor

It seems like you're confusing "User Type" vs. "Role". In the screenshot you posted, you're still trying to assign the user a User Type of "GIS Professional Advanced" with a Role of Viewer. This won't work because you only have one available. Changing the User Type to viewer should fix your issue. 

For reference, here is a link to Esri's page on User Types, Roles, and Privileges:

User types, roles, and privileges—ArcGIS Online Help | Documentation 

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4 Replies
Katherine_Clark
MVP Regular Contributor

It seems to me like it's just an issue of how many licenses you've purchased for your organization...does it say that you have any remaining? 

You can check this under the Licenses > User Types tab of the "Organization" section in ArcGIS Online (assuming you're an administrator) 

JamalNUMAN
Esteemed Contributor

It says that there are 3 users available as “viewer”, nevertheless, the error message appears.

 

What could be the issue here?

----------------------------------------
Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
Katherine_Clark
MVP Regular Contributor

It seems like you're confusing "User Type" vs. "Role". In the screenshot you posted, you're still trying to assign the user a User Type of "GIS Professional Advanced" with a Role of Viewer. This won't work because you only have one available. Changing the User Type to viewer should fix your issue. 

For reference, here is a link to Esri's page on User Types, Roles, and Privileges:

User types, roles, and privileges—ArcGIS Online Help | Documentation 

JamalNUMAN
Esteemed Contributor

Many thanks Katherine for the help. It works with me

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine