ArcGIS Online - Directions (beta) template not accessible on iPhone?

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05-18-2017 05:55 AM
AngeliaHagopian1
Occasional Contributor

I created a web mapping application using the Directions (beta) template in ArcGIS Online.  On a computer it works great.  However, when I try to access the application on my iPhone I get an "Unable to create map: Item does not exist or is inaccessible".  I changed the service URL to Https and this didn't fix access.  I did it using WiFi and my cell data (Verizon) and still got the same error message.  I tried on Safari and Google Chrome with the same results.  Has anyone else had this problem?  

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AngeliaHagopian1
Occasional Contributor

Figured it out!  The wep map for the web mapping application was accidentally deleted.  Created a new web map and pointed the web mapping application to it. Fixed the application.

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AngeliaHagopian1
Occasional Contributor

We also tested on Android mobile devices (Tablets and Cell Phones) and get the same result.

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AngeliaHagopian1
Occasional Contributor

Figured it out!  The wep map for the web mapping application was accidentally deleted.  Created a new web map and pointed the web mapping application to it. Fixed the application.

View solution in original post

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