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ArcGIS.com on Google Chrome Not Loading

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04-13-2020 10:34 AM
CurtisDeVault
Occasional Contributor

For a long time now I have had issues with ArcGIS Online not loading correctly on Google Chrome (always kept up to date) on various computers from different locations. I login and then just get greeted with this loading animation.

Normally the text "loading" is below the graphic and if that text doesn't show up the web page just sits there and spins. It usually takes a few refreshes in order to get ArcGIS Online to load. I'm surprised I haven't found anyone else online experiencing this issue but can replicate it on several computers at different places. 

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11 Replies
CurtisDeVault
Occasional Contributor

I finally found the culprit, it was an addon called "Windows Remix ClickOnce Helper" that I had used to access certain applications for work using Chrome. Once removed everything went back to normal with ArcGIS Online. I would recommend if others are experiencing a similar issue, try things out in a fresh Chrome without any addons.

MichaelaHrabalikova
New Contributor

Hi, many thanks for the tip - in my case, it was caused by extension Mendeley web importer. 

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