502 Bad Gateway & ArcGIS Online Inoperable?

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01-28-2020 06:11 AM
DanielSteuber
New Contributor II

My organization runs it's own ArcGIS Server hosting processes for use with Collector in the field. All has been well and I was working on some web maps and dashboards yesterday in ArcGIS Online. When I come in this morning, I can barely login to ArcGIS, half the time getting 502 Bad Gateway errors on the tablets or just stuck on "Loading" on desktop.

When I do get in, the maps on Collector are very sluggish if they do load, and the ArcGIS Online in the desktop browser doesn't seem to see our Content 100% of the time. I can no longer add data to existing web maps, but I can connect to data sources outside of ours in ArcGIS Online. 

Is ESRI having some issues on their end? I've restarted our processes on our ArcGIS Server and all seems to be operating as normal there. There is some sort of breakdown when information has to pass through the ArcGIS Online wrapper it seems. What gives, ESRI?

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NathanielSimmons
New Contributor III

It looks like ESRI is aware of this issue. Check the ArcGIS Online Health Dashboard: https://status.arcgis.com/

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7 Replies
StuartMoore
Occasional Contributor II

we've got the same issues, started getting slow this morning and now its stopped

Stu

DanielSteuber
New Contributor II

Well at least I don't feel as much like a lonely voice crying out in the wilderness anymore haha

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NathanielSimmons
New Contributor III

It looks like ESRI is aware of this issue. Check the ArcGIS Online Health Dashboard: https://status.arcgis.com/

View solution in original post

DanielSteuber
New Contributor II

Ah nice, it finally updated. I had checked it before I posted and it was showing all was well. Thanks!

Brian_Laws
New Contributor III

We are seeing the same issue here too.  It hangs up once I put in my credentials for ArcGIS Online it hangs up and just shows the loading with the 4 blue bars.  I've started ArcGIS Pro and I can open it  but do not have access to any of my services on ArcGIS Online.  I've also logged into the Workforce website and can open a project but it hangs up there . . .

ToddMetzler
Occasional Contributor II

For customers like me that are tracking availability of Esri cloud based components of our(your) ArcGIS Enterprise deployment, on 2019-10-10 we experienced, the entire Esri cloud consuming community was affected just like today.  Here's the thread: https://community.esri.com/message/884833-re-open-data-downloads-getting-stuck?commentID=884833&et=watches.email.thread#comment-884833

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StuartMoore
Occasional Contributor II

it looks to be happening again today

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