Network Analyst functions grayed out in ArcGIS 10

[ChristianBucholdt]

Hello,

I am running ArcInfo 10 on Windows 7.

I have created a network dataset from a shapefile of streets in ArcCatalog 10. Then added this to an ArcMap 10 document.

Network Analyst Extension is enabled. I was able to select "New Route". But I can not add any Network Location. When I select "Stops" in the Table of Contents the functions in the Network Analyst toolbar stay gray (see attachement)

I checked the License. It seems to be fine.

Any advice. Might there be something wrong in the

[AlexeyTereshenkov]

Hi,

This sounds weird. The extension is activated, licensed.. Can you try to rebuild your network dataset and add it to a new ArcMap map document? Are you able to open Network Analyst Window?

Do you have SP1 installed?

[ChristianBucholdt]

Hi,

I thought about SP1 and installed it yesterday (after my posting). But no change.

I have tried with different data several times to create a dataset. Always the same result.

In the ArcAdministrator the license for Network Analyst is enabled and valid for a year (Education license). But when I try to start a tool from the ArcToolbox -> Network Analyst toolset I get a message about a missing license and that the extension is not enabled. How to enable the extension when the license seems to be fine in the ArcAdministrator? Do I need to install the License Manager?


I would expect that the toolbar should not work and adding a new route should not be possible if there is a general license issue.

Strange is that the Network Analyst functions become visually enabled when I select the "customize" function (see attchment). But it goes away when I close it.

I do not know about a separate Network Analyst window (newbie). I know just the toolbar and the route entry in the table of contents when trying to create a new route.

regards
Christian

[AlexeyTereshenkov]

Hi Christian,

Hm, so it seems like this is a license issue yet you would not be able to create a new route layer. You do not have to install License Manager since you've authorized your machine when executing a provision file or connecting to a license server.
I suggest you to contact ESRI Technical Support and provide the details on your license. Personally, I do not think we could trace the problem any further.

PS. You can start Network Analyst Window by clicking on the button Show/Hide Network Analyst on the Network Analyst toolbar. In Customize mode, all buttons and tools become active regardless of licensing.

[FrancisBoscoe]

Has there been any resolution on this? If so, please post. I am having the identical problem.

[AlexeyTereshenkov]

Hi,

The general workflow is that you register the software, activate the licenses selected and then use Extensions window in ArcMap to check the Network Analyst checkbox.

I have realized after reading my previous posts that you are indeed able to create a new Route Layer, but you are unable to create Stops when the Network Analyst license is not accessable.

It would be very hard to me to troubleshoot the problem, so I encourage you to contact the Esri technical support.

PS. Just to make sure I did not miss anything, you know that in order to create a new route layer you should have a valid network dataset added to the ArcMap?

[JamesBurke1]

Hi All,

Sorry I know this is an old thread but I had the same issue and managed to resolve it (Also running Arcmap 10 student version on Windows 7). Hopefully this can help someone else that runs into the same problem.

I initially enabled Network Analysis in ArcCatalog to create my Network Dataset. You also need to enable this extension in ArcMap as well.

I hope this helps someone.

[JonFallows]

Enable the Network Analyst License, this should "light up" the Network Analyst Tool Bar.

Load Facilities into your service area by R-click and choosing a point FC/Shapefile to be your facilities.

Facilities need not be snapped to a road network but a search distance to the network can be specified.

Without Facilities you cannot "Solve" for Service Areas.

If you have no options in your Network Dataset drop-down then you have no valid Network Dataset loaded.

[Seyed_AbdollahHosseini]

It is not your license problem. you must firstly build "New Network Dataset". then all the optioned change from gray to active. For the process of building "New Network Dataset", please have a search on tutorial of Networl Analyst by GIS.