Ghost Connectivity alerts

[TylerTheobald]

2024.1.1+704

We created an incident record overnight (10pm - 5am) for the nightly maintenance window of servers and then we started getting fake/ghost connectivity alerts for all our Windows agents at the beginning and end of the maintenance window each evening.  We get an email, but there are no actual connectivity alerts shown in the console and we know the servers aren't going down at the exact same time each night.  So completely fake. 

Removing the incident record did not solve the problem.  Seems something is stuck in the database and I've got an active Esri case that has gone on for many weeks with resolution not getting any closer. 

Reaching out to see if anyone has experience with this scenario.   

Thanks!

[SGTomlins]

Does it look like this?

ALERTS - ADD

ID	OPENED AT	CLOSED AT	STATE	STATUS	ALERT RULE	COMPONENT NAME	COMPONENT ADDRESS_INTERNAL	COMPONENT TYPE - SUBTYPE	METRIC NAME
45708	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	Database GIS_PROD	underdog-az	Database - SQL Server	Connectivity
45709	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	Database - GIS_PROD_UTIL	underdog-az.	Database - SQL Server	Connectivity
45710	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	UNDERDOG-AZ Relational ArcGIS Data Store	10.0.5.11:9876	ArcGIS Data Store - Relational	Connectivity
45711	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	Production Server = GNASHER-AZ	https://FIDO-AZ/server	ArcGIS Server	Connectivity
45712	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	BITSY-AZ Image Server	10.0.5.15	Host - Windows	Connectivity
45713	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	UNDERDOG-AZ Database	10.0.5.11	Host - Windows	Connectivity
45714	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	AGO Janesville	https://janesville.maps.arcgis.com	ArcGIS Online Organization	Connectivity
45715	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	ARGO-AZ Portal	10.0.5.9	Host - Windows	Connectivity
45716	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	Production Portal = ARGO-AZ	https://fido-az /portal	Portal for ArcGIS	Connectivity
45717	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	Image Server BITSY-AZ	https://fido-az /image	ArcGIS Server	Connectivity
45718	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	GNASHER-AZ Server	10.0.5.10	Host - Windows	Connectivity
45719	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	FIDO-AZ Web Adaptor	10.0.5.14	Host - Windows	Connectivity
45720	12/2/2025, 6:01:32 PM		Pending	Critical	Average < % % 100%	BRAIN-AZ VertiGIS	10.0.5.7	Host - Windows	Connectivity

[SGTomlins]

@JoshuaHerman 

I have noticed that when I changed the database maintenance time, it directly coincided with the "connectivity" critical errors on all my ArcGIS Enterprise servers.  Since AGO is one of my connected systems it reports a loss of connectivity too.  I am using 25.0 

-Steve 

[DerekLaw]

Hi @SGTomlins,

FYI, Josh is currently out of office and will not return back to work until mid-January. 

@TylerTheobald and @SGTomlins,

Please contact Esri Tech Support and open a case so they can help investigate your issue.