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Drive Capacity Matrix say "No data available"

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5
2 weeks ago
HazelRiordan
by
Occasional Contributor
2 weeks ago

ArcGIS Monitor 2024.1.1, When I go to Monitoring > Storage > and select a component the Overview shows No data available on all of my components.

HazelRiordan_0-1746456484236.png

 

When I go to Metrics, it shows "No Metrics"

HazelRiordan_1-1746456526115.png

 

How do I set these up?  I thought they were set up by default.

Thanks!

 

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5 Replies
aorton_blueraster
by
New Contributor
2 weeks ago

Are the metrics working for the associated Windows host component? Or is this issue specific to the storage component? Is the ArcGIS Monitor service account a member of the Windows Performance Monitor Users group on the host machine? Also, is your license valid? I've seen issues with metrics not appearing when the license is for the wrong version or out-of-date.

HazelRiordan
by
Occasional Contributor
2 weeks ago

It seems to be specific to storage.  I am getting other metrics.  I added the Monitor service account to the Performance Monitor users group.  The license is correct. 

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DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
a week ago

Hi @HazelRiordan,

Can you please provide more information about the storage component? Is it a Windows or Linux machine? Is it on-premise or perhaps in a Cloud environment? Was it added as part of another component you registered with Monitor? 

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HazelRiordan
by
Occasional Contributor
Monday

These are on-prem Windows servers.  I have not adjusted anything, these are the default metrics that show once I pull them in.

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DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
Monday

Hi @HazelRiordan,

Please contact Esri Tech Support and open an issue so they can help you investigate further. I'm guessing this is likely related to a permissions issue. 

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