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ArcGIS Monitor Notification Email

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03-23-2023 07:50 AM
SteveMcCarthy
Regular Contributor

Where would you go to update name field so it shows the Name associated with the ID?  Is it possible to change what attributes are in the notification?

SteveMcCarthy_0-1679582982867.png

 

1 Solution

Accepted Solutions
LisaDong
Esri Contributor

Heads up everyone, 

For your reference, here are the two enhancements that helps with this behavior:

  1. ENH-000159627 : For email notifications in ArcGIS Monitor 2023, provide equivalent functionality to ArcGIS Monitor 10.8.1.
    • Status: In Product Plan
    • In ArcGIS Monitor 2023.x, the client is asking for Metric Name to be populated instead of NA, along with STATUS, ALERT RULE and ALERT VALUE information in email notifications to restore equivalency with ArcGIS Monitor 10.8.1.
  2. ENH-000153088 : Ability to create a summary email template within ArcGIS Monitor.
    • Status: In Product Plan
    • Request to receive periodic summary of issues via email templates.

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13 Replies
DerekLaw
Esri Esteemed Contributor

Hi @SteveMcCarthy

 Is it possible to change what attributes are in the notification? 

Currently, it is not possibe to customize emails sent from notifications. However, we do have the enhancement of being able to "customize notification emails" on the ArcGIS Monitor Dev roadmap. We are working on enabling this in a future release.

Hope this helps,

WhereMatters
Frequent Contributor

This is a must-have feature for Monitor 2023. Currently, email notifications are not useful at all. Why do you have to click a link to see the alert? The email notifications at 10.8.1 were so much better, they told you at a glance, exactly what was the alert all about. 

René_Ténière
Frequent Contributor

I take it the ID refers to the actively running metric? For instance the email sends as ID: 2, which in the list is labeled as Name: Process CPU Utilized - postgres.exe (%). It would be excellent if instead of NA in the email Name field it could insert the label Name of the metric...

arahman_mdmajid
Frequent Contributor

@DerekLaw 

We recently upgraded to 2023.1 version and the notification still does not show the name and appears as NA

Kindly look into it as its very critical to respond to production components and compared to test/dev components based on the email we receive.

Abdur Rahman
GIS Developer
Amanda__Huber
MVP Regular Contributor

We'd like to add to this request as well. We're happy to see the LINK take us directly to the issue (yay this is an improvement from the old monitor era) but overall this email is not a useful for administrators. 

Amanda__Huber_0-1688139007800.png

ID numbers and Name as NA is not helpful. Please consider implementing this update sooner than later.

 

thank you, 

Amanda Huber

René_Ténière
Frequent Contributor

We have been fighting this battle for a while now... Here was my suggestion:

Here is an overview of the issue, possible fix, and comments from users:

 

The enhancement request for “provide the ability to customize emails sent from notifications” doesn’t correspond with the problem with 2023.1.  The emails sent by 10.8 included useful information without any customization on our part.  We expected to have such basic functionality working in the new version.  We imagine “customization of emails” to include things like setting letterheads, fonts, etc.  In other words a complicated request that isn’t high priority.  That’s not needed by us if the functionality from 10.8 could be revived.

---------------------------------------------------------------------------------------------------------------------------------

Yes, it appears to be either a mistake, an oversight or something they figure to fix down the road.

At the moment, 2023 isn’t usable in my opinion.

I’m beginning to wonder if one of the third party alternatives isn’t cheaper and better

 

 

The 10.8.1 Monitor notifications included:

Level

Name

Type

Counter

Value

Rule

Validation Value

Last Updated

Notes

Info

monitor.server.ca

SYSTEM

Disk % Idle ( E )

1.00

10

Jun 27 2023 23:01:19

Disk is busy

 

 

The 2023.x notification contains the following information:

The Email Subject Line – Collection Name

The following table is included in the email whereby NAME field references the Metric Name, only it says NA but as seen in the screenshot below it should state Request Response Time Max (s). STATUS field indicates the alert threshold, which was Warning, however, the ALERT RULE and ALERT VALUE should be listed as AVG >= and 3 s respectively.

ID

NAME

STATUS

URL

26

NA

Warning

LINK

 

At a minimum the new notification table with the existing information available (ID is useless and could be dropped) should be:

ID

COLLECTION NAME

METRIC NAME

STATUS

ALERT RULE

ALERT VALUE

URL

26

SERVERNAME: ArcGIS Server

Request Response Time Max (s)

Warning

AVG >=

3 s

LINK

 

As you can see, the notification email collects the information from the collection metrics whereby alerting is set to on:

Image.jpg

 

Amanda__Huber
MVP Regular Contributor

To add to this, I did more testing with the webhook functionality and it also is just as limited. This is disappointing. Here's a sample from the call (below) nothing shows the Server Name or Metric Name/Error Name only the code (similar to the emails):

info
id
1
name
Enterprise Server Infrastructure Notification
monitor_url
https://APP-G......../arcgis
version
2023.1.0
sent_at
1688140812194
trace_id
f74xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
events
1
operation
update
resource
alerts
occurred_at
1688140810386
attributes
id
454
created_at
2023-06-30T15:55:10.669325+00:00
opened_at
2023-06-30T15:51:33+00:00
closed_at
2023-06-30T15:56:33+00:00
metric_id
41
observer_id
5
component_id
77
state
resolved
status
2
aggregation
avg
operator
>=
samples
3
info_threshold
 
warning_threshold
3
critical_threshold
6
querystring
 
Here is the actual error on our server and server name:
Amanda__Huber_0-1688141929810.png

 

 

 

@DerekLaw is there any timeline for when this will be resolved/implemented? 

 

Thanks

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DerekLaw
Esri Esteemed Contributor

Hi @Amanda__Huber,

> ... is there any timeline for when this will be resolved/implemented? 

Sorry, I don't have an estimate of when this will be implemented.

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Galada_321
New Contributor

@DerekLaw  Is aforementioned issue resolved in ArcGIS Monintor 2023.2?

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