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ArcGIS Monitor 2025.0.1 - Datastore not collecting metrics

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4
a week ago
MichelleAlley
by
Emerging Contributor
a week ago

We recently deployed ArcGIS Monitor 2025.0.1 and are experiencing an issue where the datastore is not collecting metrics, data or the VM specs. 

The component was registered using the database admin user credentials. The ArcGIS Monitor agent was deployed with a local account that has been added to local users groups: performance monitor + remote management. Inbound open ports are 30443, 30080, 5432. We have also enabled permissions for WMI cimv2.

Portal of ArcGIS is hosted on the same VM as the ArcGIS datastore and is functioning as expected (collecting and displaying metrics), as is the Windows host machine - so the issue doesn't appear to be with the ArcGIS Monitor Agent.  

Any suggestions? 

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4 Replies
DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
Monday

Hi @MichelleAlley,

Is this ArcGIS Data Store relational or configured for something else?

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MichelleAlley
by
Emerging Contributor
Monday

ArcGIS Relational Datastore

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MichelleAlley
by
Emerging Contributor
Monday

We have replicated the issue in another environment - that was upgraded to 2025.0.1. 

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DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
Wednesday

HI @MichelleAlley,

Thanks for confirming you're working with the ArcGIS relational Data Store.

One last thing to check: have you set the enablessl option to true?
https://doc.arcgis.com/en/monitor/latest/get-started/windows/register-arcgis-data-store.htm
(see item 2 on this prerequisites list)

If yes, then please contact Esri Tech Support so they can help investigate further.

Hope this helps,

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