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ArcGIS Monitor 2025.0.1 - Datastore not collecting metrics

MichelleAlley

We recently deployed ArcGIS Monitor 2025.0.1 and are experiencing an issue where the datastore is not collecting metrics, data or the VM specs.

The component was registered using the database admin user credentials. The ArcGIS Monitor agent was deployed with a local account that has been added to local users groups: performance monitor + remote management. Inbound open ports are 30443, 30080, 5432. We have also enabled permissions for WMI cimv2.

Portal of ArcGIS is hosted on the same VM as the ArcGIS datastore and is functioning as expected (collecting and displaying metrics), as is the Windows host machine - so the issue doesn't appear to be with the ArcGIS Monitor Agent.

Any suggestions?

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DerekLaw

Hi @MichelleAlley,

Is this ArcGIS Data Store relational or configured for something else?

MichelleAlley

ArcGIS Relational Datastore

MichelleAlley

We have replicated the issue in another environment - that was upgraded to 2025.0.1.

DerekLaw

HI @MichelleAlley,

Thanks for confirming you're working with the ArcGIS relational Data Store.

One last thing to check: have you set the enablessl option to true?
https://doc.arcgis.com/en/monitor/latest/get-started/windows/register-arcgis-data-store.htm
(see item 2 on this prerequisites list)

If yes, then please contact Esri Tech Support so they can help investigate further.

Hope this helps,

Craig_Lunde

What version of Enterprise are you on? Our datastore quit collecting data when we upgraded from 11.3 to 11.5. Now in Observers > Inventory - Arcgis Data Store > Logs we are getting the error of "Command failed: "C:\Program Files\ArcGIS\DataStore\tools\listBackups.bat" Error encountered: You do not have permission to perform this task. Please retry as the data store owner or Windows Administrator. If you are already a member of the Windows Administrators group, please try "Run as Administrator".". I have not contacted ESRI support to investigate yet.

DerekLaw

Hi @MichelleAlley and @Craig_Lunde,

Please contact Esri Tech Support and open a case. If we can get a valid reproducible case, then we can investigate and help resolve your issue.

JannesCruiming

Hi @Craig_Lunde,

I just encountered the same issue as you reported here. We just installed ArcGIS Monitor 2025.0.1 to monitor an ArcGIS Enterprise 11.5 environment. The ArcGIS Monitor Agent is installed on the datastore machine and metrics for the VM are being gathered. However, the observers for ArcGIS DataStore (Inventory and Metrics) both reported No Data as status. The logging keeps reporting the same message:

So, I checked the permissions for the account running the Monitor Agent on the datastore machine. It has full control on the DataStore folder and subfolders (‪E:\Program Files\ArcGIS\DataStore). Then I added the account to the administrators group on the datastore machine and restarted the Windows Service for ArcGIS Monitor Agent. This has resolved my issue with ArcGIS DataStore observers not gathering data. Hopefully this will help you resolve your issue.

SamPienaar

@DerekLaw

The solution provided by Jannes has resolved the issue for us in a few test environments.

ArcGIS Monitor appears to execute the datastore command listbackups and to use the ArcGIS Data Store utilities; the login must be a member of the Windows Administrator group.

My question is whether it is a requirement with ArcGIS Monitor 2025.0 for the run as account of the ArcGIS Monitor Agent service to be a member of the local administrators group, or would this be considered a defect that needs to be logged?

DerekLaw

Hi @SamPienaar,

Please open a case with Esri Tech Support so they can check your system environments and take a closer look.

RadhakrishnanNeelankantan

Hi @DerekLaw ,

We are using 2025.1 version of ArcGIS Monitor.

We are using Managed Service account to run the agents on various host machines including the ArcGIS Datastore.

now after upgrade to 2025.1 version, we also got the same error:

All the pre-requisites are satisfied. Just that agent tries to call listBackups.bat, which it cannot do as the gMSA account running it is not part of administrator group.

Command failed: "D:\ArcGIS\DataStore\tools\listBackups.bat" Error encountered: You do not have permission to perform this task. Please retry as the data store owner or Windows Administrator. If you are already a member of the Windows Administrators group, please try "Run as Administrator".

We dont want gMSA account to be part of Administrator group due to obvious security reasons. How else this problem could be resolved?

Regards
RK

DerekLaw

Hi @RadhakrishnanNeelankantan,

Apologies for the late reply. Please contact Esri Tech Support so they can help investigate further.

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