ArcGIS Monitor 2023.0 Licensing

[GregHorne]

I have installed Monitor onto our server and went through the Software Autorization for ArcGIS Monitor.  I chose to enter an authorization number.  I don't specifically recall the message at the end but it was not an error.  Success.  Succeeded.  Something like that.  Subsequently when I look on the MyEsri site it is showing that a license is being used.

However, in Monitor when I look at the "License" page it is showing the Expiration Date in red as December 31, 1969.  Also if I look at the Monitor logs it shows "Software authorization failed.  Features will be disabled."

I have one guess as to why I am having this issue and it is our security staff locks down ports and blocks connections between servers.  Does ArcGIS Moitor need an open port to authotize the license?  Call home so to speak.  I already have 30443 open and it is communitcating with other servers I have installed the Monitor Agent onto.

Thanks, Greg

[GregHorne]

Can somebody tell me what their ArcGIS Monitor License page looks like?  I don't' know how to tell if Monitor is properly licensed.  Mine looks like see attachment.

[DerekLaw · Accepted solution]

Hi @GregHorne,

> However, in Monitor when I look at the "License" page it is showing the Expiration Date in red as December 31, 1969.

Yes, this is a bug (shown in your pic1.png of your second post). It is showing the expiration date incorrectly. Sorry. We are working to fix this. 

>  I don't' know how to tell if Monitor is properly licensed.

Are data metrics being collected for components in Monitor? If yes, then the license worked. If not, then Monitor has not been licensed yet.

Hope this helps,

[GregHorne]

Data metrics are being collected so I believe I am good.