Disable Alerts during planned maintenance hours in ArcGIS Monitor

[MarcelFrehner]

It would be great if ArcGIS Monitor allowed us to configure planned maintenance hours (service windows) when no alerts should be sent.

E.g. we know that our database is backed up every evening at 7 p.m. Database CPU usage will grow to more than 85% and trigger an alert email. This notification is not necessary as we know that the DB is under heavy load every evening at 7 p.m. The notification potentially distracts us from real problems.

[RoyceSimpson]

I'd like to second this idea.  Our map services recycle at midnight every day.  From 00:00 to about 00:30 I get a barrage of email notifications that I promptly delete.  Would be great to tell Monitor to exclude certain times of the day on alerts.

x (x)

[JCGuarneri]

This would be an incredible addition to the capabilities of Monitor. I'm trying to fine tune things so I only get alerts when something happens that really needs my attention. I know you can't fully get there, but being able to tune out the ones that result from scheduled maintenance tasks would help a lot.

[DerekLaw]

Hi @MarcelFrehner, @RoyceSimpson, and @JCGuarneri:

> It would be great if ArcGIS Monitor allowed us to configure planned maintenance hours (service windows) when no alerts should be sent.

This capability will be available in the forthcoming ArcGIS Monitor 2022 release. You will be able to specify an incident - a period of time where ArcGIS Monitor does not capture data metrics, nor send alerts. 

FYI, ArcGIS Monitor 2022 is targeted for release in Q4 2022.

Hope this helps,

[EdJuarbe]

@DerekLaw 

Found this community post regarding the scheduled timeout for maintenance windows.   

We implemented ArcGIS Monitor (2023.3.1). I have a few questions...

Was this function carried into the this version as well?  If not, are there plans on implementing in newer versions?

Finally, can you point me to any documentation describing specifically how to configure this for ArcGIS Monitor 2023.1 (or newer)?

[DerekLaw]

Hi @EdJuarbe,

> Was this function carried into the this version as well? 

Yes, this function is called an Incident - which allows you to schedule one-time or recurring maintenance windows where ArcGIS Monitor does not collect data. Learn more in this help topic, Incidents. 

> ... can you point me to any documentation describing specifically how to configure this for ArcGIS Monitor 2023.1 (or newer)? 

FYI, the general ArcGIS Monitor help documentation. 

FYI 2, ArcGIS Monitor 2023.x.x is now retired. Pleaser review the ArcGIS Monitor product life cycle. I suggest you upgrade to a more current release, the latest is Monitor 2025.0.1.

Hope this helps,