New ArcGIS Monitor Customer Stories

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Hello Community! 

Looking for real-world examples of how ArcGIS Monitor is used by customers like you? Check out this list of stories we've collected from the last few years - we have them grouped by sector (government, utilities, oil, gas, and others) to make it easier to find one that is more specific to your needs and situation. 

City and County Government

• ArcGIS Monitor Brings New Insights to New Complexities at North Central Texas Council of Governments
  NCTCOG manage their significantly expanded ArcGIS Enterprise infrastructure by tracking uptime, performance, and alerts across all production components from a single console.
  
  
• City of Seguin Improves Enterprise GIS Operations
  Seguin, Texas, transitioned to ArcGIS Monitor to find issues in real time, enhancing collaboration and transparency.

• City of Grimes Monitors GIS Deployment
  The City of Grimes, Iowa, monitors performance of large multi-machine GIS deployment with an enterprise-grade monitoring solution.

• City of Round Rock Resolves Critical System Outages
  The City of Round Rock, Texas, leverages ArcGIS Monitor to reduce system outages and improve user experience for city staff and residents.

• Stark County Improves Enterprise GIS Maintenance
  Stark County’s GIS team used ArcGIS Monitor to improve monitoring of the County’s 355 web services and maintenance of its enterprise GIS system. 

• Forsyth County Monitor Enterprise GIS Health
  Forsyth County used ArcGIS Monitor to transform monitoring and troubleshooting capabilities and enable better decision-making.

• City of Calgary Monitors System Health
  The City of Calgary uses ArcGIS Monitor to manage system health; reducing work hours, enhancing troubleshooting, and decreasing system outages.

Public Safety

• Dallas Police Department Ensures Data Availability with ArcGIS Monitor
  DPD’s implementation of ArcGIS Monitor has been transformative. With real-time monitoring, alerts, and a centralized view of their GIS server health and performance, they are able to provide high-quality services to the community.

State Government

• Arizona Department of Environmental Quality Improves Enterprise System Performance
  The Arizona Department of Environmental Quality uses ArcGIS Monitor to greatly reduce downtime while improving system reliability and efficiency.

Federal Government

• Ardent Management Consulting Boosts System Availability For Large Federal Agency
  Esri business partner, Ardent Management Consulting Inc., boosts system availability with an enterprise-grade monitoring solution.

Public Works

• Houston Public Works Manges Enterprise GIS
  Houston Public Works deploys ArcGIS Monitor with the help of Esri Partner, Dymaptic, and improves performance and overall user experience, enhances troubleshooting, and increases usage.

Utilities: Electric, Oil, and Gas

• ExxonMobil Manages Global Operations
  With operations in more than 60 countries, ArcGIS Monitor helps the fuel giant proactively identify and address system issues. 

• Williams Keeps An Eye On The Future
  A natural gas pipeline company uses ArcGIS Monitor to track their enterprise GIS resource utilization, service usage, and performance.

• The Utility of ArcGIS Monitor: Featuring Rochester and Moorhead
  Two utilities incorporate ArcGIS Monitor into day-to-day activities, helping streamline the operations of their GIS and IT departments.

• Enerjisa Increase Enterprise GIS Performance
  Turkey’s Enerjisa leverages ArcGIS Monitor to enhance system performance, better manage its enterprise GIS, and improve IT business workflows.

• South Jersey Monitors Enterprise GIS
  South Jersey Industries uses ArcGIS Monitor to enhance asset management, improve customer service, and boost operational efficiency.

AEC

• Inside Woolpert’s Observability Strategy with ArcGIS Monitor Running 24/7
  Woolpert achieves near 24/7 uptime for their enterprise GIS by proactively detecting performance issues, reducing system downtime, and enabling their 400+ GIS users and field crews across global projects to work efficiently.
  
  
• Langan Engineering Optimizes Enterprise GIS
  Esri business partner, Langan Engineering, uses metrics and reports in ArcGIS Monitor to optimize its enterprise GIS system health.

We also have this blog with a laundry list of all Monitor resources (getting started info, videos, and even including partner case studies!) that we keep updated regularly. 

>> If you have ideas for a case study, or want to do one with Derek and me, pop us a note in the comments below or reach out to me directly at mbush@esri.com. We LOVE sharing and promoting all the ways our customers are using ArcGIS Monitor!