Map contents not syncing to Illustrator layers despite "sync successful" message

[KarenKey2]

Hello,

Last fall I was able to use the ArcGIS extension for Illustrator to save a web map, import it into the program, and sync it to produce vector map elements.

I updated to Illustrator 2023 a couple of months ago and lost the extension, so I downloaded the current version and installed today. Now, when I go to sync a map to the artwork layers, it doesn't load any of the elements except for the copyright stamp. Otherwise, it's a blank white canvas and the layers are empty. I'm not getting any sort of error code...it tells me it's syncing successfully every time.

If I switch to the legacy mapping profile, it's able to produce PART of the content (in this case, paths for a trail map), but not the topography layer, so that doesn't help me much.

Appreciate any help.

[Brianna_Eaton]

I am having a similar issue after updating the extension to 3.4.0 - I have been trying to download a heatmap all day [from an ArcGIS web map]. My basemap will download, it makes a layer for the heatmap on my artboard, however the layer is empty - even though I get a successful download message.

I have tried on two Mac computers:

1. Running Ventura 13.0 - Illustrator 27.3.1 up to 27.4 have been tried [with same results]

2. Running Ventura 13.2.2 - Illustrator 27.2 up to 24.4 have been tried [same results]

[Anna_Breton]

Hi there @Brianna_Eaton, 

Any chance you could share your webmap so we can investigate the issue further?

Best,

Anna

[Brianna_Eaton]

Hi @Anna_Breton Here is a link to a copy of the map. https://arcg.is/1Tb9ru0

[Anna_Breton]

@Brianna_Eaton thanks for the link. I'm able to reproduce your issue and the team is currently investigating the issue.

[Anna_Breton · Accepted solution]

Hi All, 

The Maps for Adobe team has just released the 3.5 version of the extension. We worked on resolving this issue in this release. To acquire this fix, please install the latest version of the extension. You can do that through the in-app upgrade, or you can find the latest installer on our product page.

Best, 

The ArcGIS Maps for Adobe Team