Hi Anna,
STEPS: Open AI, open Maps for Creative Cloud, sign in NOAA URL, sign into NOAA GeoPlatform, accept all warnings.
The two map boxes open, one with a dark grey map. Use draw tool to create an extent. Mapboard Options box opens. (PDF 1) Whether I change the values or not, the box will not save. Clicking OK does nothing. Also, the Presets pulldown is not populated. (PDF 2)
If I hit Cancel the box goes away. Sometimes I can see a bar with Mapboard 1 floating on the map with no dotted line around it. If I try several times I may see Mapboard 2 and 3. If I click around I can sometimes see one of the dotted extents, but I can never save.
My programs:
Abobe Illustrator 26.0.3
Adobe PhotoShop 23.2.1
ArcGISMapsForAdobe_Win_310