We are having trouble with fonts embedding into .aix files that are exported from ArcPro and opened in Adobe Illustrator. We use Pro to make geologic maps and our symbology relies primarily on fonts. These fonts are the FGDC GeoSymbols which are 5 individual fonts that build point, line, and polygon symbols. We export the geologic map layout as an .aix file to finish the plate in Illustrator with the "Embed fonts" checked. Upon opening the Illustrator file, we are prompted that the document uses fonts that are currently not available on your computer.
We go through and resolve the missing fonts and change them to the matching fonts, but that does not fix the fonts and symbology display. Some symbols will display correctly, the majority of them will not. I double check and select a symbol that uses the same font character and it is using the correct character, but no symbol appears in the map (been an issue recently/primarily with foliation symbols).
This also happens for symbols along a line, it will display a "?" or other wing-dings. This may not be an Esri issue, but it is frustrating! I've read another community post that solved font display issues by unchecking "Embed fonts" upon export (https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/font-bug-opening-aix-in...). We tried this and it did fix some of the symbol/font issues, although not all of them. Doesn't seem like much of a solution to export the file with the w/ Embed fonts turned off, especially when embedding fonts is supposed to help ensure the fonts display correctly. And, turning it off semi-fixes the very task that it's supposed to do! I've uinstalled and reinstalled the fonts which did not fix the problem either. I checked the stylx file to ensure that the correct font is being referenced in the symbol properties. Had the same issue in .aix and after saving as an .ai file too. Any help would be appreciated and would like to hear if anyone else has had this problem.
I've had this problem with exporting .ai files from ArcMap and were able to fix those broken fonts in Illustrator, but with the .aix format we have not been able to correct these fonts the same way we could from .ai files exported from ArcMap.
Versions we're running-
ArcGIS Pro v. 3.1.3
ArcGIS Maps for Adobe Creative Cloud v. 3.5
Adobe Illustrator v. 27.8.1 (64-bit)
