Locking up with too much traffic

Question

Hello everyone!

I'm curious if this has happened to anyone else - I can't seem to replicate it on my own (so not exactly sure what to ask tech support)

I was teaching a class the other day of about 30 students - we were doing an exercise where everyone was in groups of 6, and they need to pick from a list of a couple ArcGIS Living Atlas maps to do a map design discussion on. I didn't have the students log in - I just had a list of links to specific Living Atlas items to look at (everything was public)

I've never had this happen before - but during the session, if you click on the link, it would try to load the Living Atlas map and freeze up before you can get to the actual screen with the description/metadata. Everyone was seeing the issue, but after about 5-6 minutes, a couple of people in the class were able to view the maps. It didn't seem to be Windows or Mac dependent (was happening to both). Including my computer which has much higher specs than normal.

Wifi was okay! Everything else loaded just fine - it was just Living Atlas that was freezing up. Browser also didn't matter - we were on a collection of Chrome, Safari, and a few other browser types.

Not sure how to troubleshoot it in order to be constructive with tech support - does anyone know if Living Atlas does some kind of load/access balancing? I assumed that it didn't, but maybe it was just 30+ people trying to access a couple of links at the same time that was the problem. I'm a little stumped on what to try next.

As an alterantive plan, I took all the maps for the workshop today and made them a Web Map in the class ArcGIS Online group so people can access it that way without going through Living Atlas (if it locks up again).

I'm not sure - it was a weird situation!

SaraJL · Answer

@LisaBerry thank you for letting me know!

We didn't see the same issue on the 2nd day of the workshop - everything worked great! I did save a lot of the Living Atlas datasets we were using at Web Maps and shared them to a group just in case - but it worked great on the 2nd day.

We were doing a design exercise with redesigning ACS maps - people really like using Living Atlas here, so it was a fun workshop 🙂

Thank you again!

LisaBerry · Answer

Thank you for your comment, we are sorry to hear that you were having issues. A few days ago, there were general performance issues that impacted all of ArcGIS Online:

Living Atlas is a curated view of ArcGIS Online content, so these general performance issues were likely the cause of your disruption. While these are rare, if you run into similar issues in the future, you can refer to the ArcGIS Online Health Dashboard to see if there are any disruptions: https://status.arcgis.com/.