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Graphics Layers not showing in MapView - possible graphics card issue

FC_Basson

I have an issue with graphics layers on one of our PCs - graphics layers are not visible at all on a 2D MapView. I can confirm that the graphics are indeed in the graphics layer items, with correct geometries and symbology. This happens with the JS API (4.29) as well as in AGOL webmaps, so the issue is not on the code side. When I switch from 2D MapView to 3D SceneView, using the same Map, the graphics layer is visible in the 3D SceneView. The browser used is WebGL2 enabled, as can be confirmed by visiting https://get.webgl.org/webgl2. The PC uses only an internal Intel Graphics card (no GPU) and has only 8Gb RAM. Could the PC resources be the issue here or are there some other tests I can do ?

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Accepted answers

mgeorge

Thanks for the information! We got access to an old machine with an Intel HD 4000, and can confirm the issue. At the moment though, because these chips are so old and no longer supported by the manufacturer, we do not plan on patching for this right now. We can try and investigate installing a workaround for this driver bug in 4.30, especially if more people start running into this.

Edit: At the moment we do not have plans to workaround this driver bug due to how old these devices are.

All comments

rozekc_washtenaw

Thanks so much for posting this! It got it working for my user

FC_Basson

We have tested a different solution for some users, which seems to solve the issue. On Windows the default graphics backend is D3D11. If you change this to OpenGL, the graphics and feature layers seem to be working as expected.

To change the graphics backend, go to chrome://flags/#use-angle (Chrome) or edge://flags/#use-angle (Microsoft Edge), change the "Choose ANGLE graphics backend" option to "OpenGL" and relaunch the browser.

mgeorge

Hi @katsick,

Unfortunately due to how old these devices are & given that they are no longer supported by the manufacturer, we do not have plans to try and create a workaround this driver bug at the moment.

Matt

katsick

@mgeorge any updates on 4.30 release? we are also facing this issue. we have more than 100+ of our customers with Intel HD 4000, who are blocked to upgrade to 4.29 because of this.

mgeorge

Edit: At the moment we do not have plans to workaround this driver bug due to how old these devices are.

FC_Basson

I can imagine that this would not be an easy task. The PC in question is definitely older than 5 years. In the meantime, we have received similar issues from other clients, also with older PCs I suspect. I'll try to get the PC info for them too.

mgeorge

@FC_Basson, we're currently trying to get ahold of a device with similar specs.

FC_Basson

Hi @AndyGup

Yes, the apps with graphic layers work on other PCs. It is only this one that is a headache.

- PC make and model >> Proline (desktop)

- Operating system and version

Screenshot 2024-03-14 081700.png

- Intel Graphics card driver name and version

Screenshot 2024-03-14 081816.png

- browser and version >> Chrome 122.0.6261.113 (Official Build) (64-bit)

FC_Basson

Hi @mgeorge

I've attached the full report.

about-gpu-2024-03-14T06-16-11-993Z.txt

mgeorge

@FC_Basson in addition to providing the cpu model, can you also provide the report under chrome://gpu?

AndyGup

Hi @FC_Basson just confirming, the app with the graphic layer does work okay on other PCs? For the PC that's not working, can you provide:

- PC make and model

- Operating system and version

- Intel Graphics card driver name and version

- browser and version

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