Sidebar Instant App Pop Up Feature Not Working

[jvarasanz]

The sidebar pop up feature works when a feature is selected for the first time, but stops working afterwards for any other selection. Turning it off makes it work in the map though.

Thanks,

Javier

[SarahMcDonald_Esri]

Hi @jvarasanz 

Thanks for reaching out about this. There is a small issue with the new pop-up panel that was added during the last update. If you switch to use the Classic panel in the app configuration that should resolve the issue you are seeing. 

Thanks! 

Sarah

[AnneReynolds]

THANK YOU!!!

[DanielHoffman73]

Thank you Sarah, this worked great!

[BryanGillis1]

Hello @SarahMcDonald_Esri, I am unsure if the bug submitted by @ZakBaron was ever closed, but this issue is still persisting, and your workaround is not available on AGOL at this time. (see screenshot) Fingers crossed there is a solution! 🤞

[JesseCloutier]

Hi @BryanGillis1, we appreciate you sharing a potential bug with the broader Esri Community; however, Esri does not actively track software defects posted here. The official channel for investigating and validating bugs is Esri Technical Support. All customers experiencing a potential software bug should leverage technical support to report and investigate the issue.

By reporting bugs through technical support, Esri can better track the scope and impact of the issue across all our customers and better prioritize it with our product teams. Our teams can also investigate the issue more thoroughly to see if there is a solution, workaround, or patch to get you back up and running as soon as possible.

As a reminder, Esri Community is primarily a self-service support platform where Esri users can ask or answer each other’s questions, share feature requests, and collaborate to solve problems with GIS.

*Note that this is a scripted message prompted when posts allude to a potential product bug.

[HeatherWidlund]

I am also experiencing this 1/24/2025. If you turn off the Pop-up option in the sidebar such that the pop-ups open in the map, you can work around it. But this is not ideal and I have submitted a support ticket.

[HeatherWidlund]

Looks like this is a new bug now.

• Bug Number: BUG-000173170
• Synopsis: ArcGIS Instant Apps Sidebar app does not clear the first selection after a user selects different features through the Search option in ArcGIS Online.
• Status: In Product Plan

[KarenChadwick2]

Please note that there's another thread regarding the same issue here: Solved: Instant app Sidebar issue identify after last upda... - Esri Community   

[MJBiazar]

Hi, 

A bug has been logged against this issue and is currently in product plan.

BUG-000166058 - The Info tab in the Instant Apps Sidebar template does not work as expected. When express is turned off and edit is turned on, after the first selection of a feature, the info tab does not display any data.

Best,

MJ