Sometimes when you transfer ownership of an Instant App, the app configuration may still reference the original owner's item IDs (e.g., web maps, scenes, or layers).
Try these steps:
Verify Item Access
Ensure the new owner has full access to:
- The web map or web scene used in the app.
- All underlying layers and services.
- Any media or supporting files referenced in the app.
Reconfigure the App
- Open the Instant App as the new owner and Configure the app.
- Go to the Map tab in the Instant app.
- Re-select the web map or scene manually to refresh the reference.
- Save and republish the app.
Check Sharing Settings
- Make sure the app and all referenced items are shared with the same audience (e.g., organization or public).
- If the app is public but the web map is private, the app will fail to load.
Use the “Change Ownership” Tool
- If you haven’t already, use the ArcGIS Online or Enterprise Portal’s built-in Change Owner tool to transfer ownership. This ensures dependencies are preserved where possible. Here’s how
