ArcGIS Insights Pop-UP Configuration does not work

Question

The popup configuration in the location field is supposed to show the first string. However in my case, the first two string fields ('name' and 'add' in the picture) are NOT shown and only the sting field from the third ('city') are show. I need to display the 'name' field. Is there an option? The table field and pop-up fields options are shown in the attached photos. Appreciate a quick help.

ArcGIS Insights 2022.1.1.4568

ArcGIS Enterprise Version 10.9.1

Table.PNG

popup.PNG

Ian_Muehlenhaus · Answer

Dear Shahadat,

I reached out to the team. Unfortunately, no one has seen this before now and we are unable to replicate it, so we can’t troubleshoot it. ☹

I’m very sorry, Shahadat. We will do our best to figure out what is going on and solve for it.

Sincerely,

Ian

Shahadat_Hossain · Answer

Hi @Ian_Muehlenhaus, 
I just want to check if you've received any response from your colleagues. We, otherwise, need to open a case with ESRI Deutschland.

Best regards,

Shahadat

Shahadat_Hossain · Answer

Thanks, @Ian_Muehlenhaus. I look forward to the suggestions. Regards, Shahadat