Stealth Mouse is not detected by ArcGIS Pro (Windows 11)

BarbaraSchneider2

I have a new computer (Windows 11 Pro, Version 23H2). I followed these instructions to set up the Stealth Mouse S4-Z, but it is not detected by ArcGIS Pro:

I tried to plug it in into different USB ports, with no effect.

BarbaraSchneider2

My local Stealth Mouse distributor in Germany helped me to solve the problem. My S4-Z model is from 2019, and I had to update it. Steps to update:

1. Go to a computer where the Stealth Mouse works

2. Download and unzip "Stealth_Z-Type_TEST.zip" from here

3. Double click on "z_test.exe" in Release folder

4. In the program, click on button "Draw" and move the mouse to see whether it works

5. Click on button "Convert any V-Type, S-Type or Z-Type mouse to the new Z-Type"

Alternative steps, if you want to do it on your own computer:

1. Install old driver on your Windows 11 machine, using "Stealth_Z-Type_older_Version_for_Windows_10.zip" from here

2. Repeat steps 2-5 above

View solution in original post

ShaneONeill_144

Have you set this up before on your previous computer? Did it work then or is this the first time you are setting it up?

Have you ensured that you have run the driver package as an Administrator? It may also be useful to extract the downloaded package to your desktop before running it also.

BarbaraSchneider2

Hi Shane,

thank you for your reply! On my previous computer (Windows 10) everything works fine. On my new computer, I ran the driver package as an administrator. I cannot control where the downloaded package extracts the data to.

The following message has just popped up on my new computer: "The USB Device you last plugged in is malfunctioned and Windows doesn't recognize it". I plugged it into my old computer again, and there everything is fine.

--> The Stealth Mouse is fine, but Windows 11 doesn't somehow recognize it.

Barbara

ShaneONeill_144

@BarbaraSchneider2 That is really strange! I think it would be worth raising a support case with your local Esri Distributor so that we can investigate this further for you.

BarbaraSchneider2

Hi Shane,

I will contact my local ESRI distributor. At the moment, I'm in contact with my local Stealth Mouse Distributor. He may have an anwer.

I discovered something very strange: on my previous Windows 10 computer (where the Stealth Mouse works) I did the following
1. Uninstall driver using CDMUninstallerGUI_v1.5.exe downloadod from https://ftdichip.com/utilities/

2. Reinstall driver using CDM212364_Setup.exe downloaded from ESRI Website mentioned above

--> Stealth Mouse is not detected any more.

I could reproduce this behavior on another computer where the Stealth Mouse used to work.

I suspect that the driver and a recent Windows Update don't get along with each other. I will try to consolidate this theory on another computer on which I will newly install the driver and give you feedback (I have to wait until tomorrow until I cann access the computer).

BarbaraSchneider2

Ok, I can consolidate my theory. I installed the driver on two computers where I have never installed it before. One computer runs with Windows 10, the other with Windows 11. On both computers, after the driver installation, the Stealth Mouse was not recognized. --> There must have been a Windows Update between last October (when I installed the driver for the first time) and now that prevents the driver installer to work correctly.

BarbaraSchneider2