Unable to configure HUB

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2
12-11-2019 09:45 AM
SarahZaleski1
Occasional Contributor

Hello, 

We are unable to log-in to the HUB site to make any configuration changes.  We tried two different admins, changing owner of the HUB site to access its edit page, and also tried two different browsers (Chrome and Edge).  Is there something in the new update that possibly may have changed how owners edit their pages?

Thanks!

Sarah

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2 Replies
GrahamHudgins
Esri Regular Contributor

Can you send us some details on the failure? Is there a message in your browser console?

Can you check the network tab when you make the save for more details?

  • right click anywhere on your site,
  • click "Inspect Element",
  • then in the resulting panel click "Network"
  • Click the small "XHR" filter
  • Now press save on your site
  • Click through the requests that list and try to find a "Response" that gives us some insight

Absent that, can you invite me to your organization temporarily to take a look? My email is ghudgins@esri.com

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SarahZaleski1
Occasional Contributor

Hi Graham,

I don't see these options in Chrome. I did clear the browsing history in both IE and Chrome, this worked for IE but not chrome.

Thanks!

Sarah

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