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Hub site jumping to ESRI generic site?

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05-15-2019 12:04 PM
JeremyBerg
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New Contributor
‎05-15-2019 12:04 PM

When I am trying to edit//configure or view my hub site, I get re-directed here - ArcGIS Hub 

Any ideas why this is happening?

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by Anonymous User
Not applicable
‎05-16-2019 05:02 AM

We have manually addressed your site. There is an issue with mixed case org shorts (i.e. mIXedCaSE.maps.arcgis.com) and the system that resolves our URLs. We don't believe this is an issue for recently created sites but can linger on sites that are older. Because of this, we are releasing a hotfix today that better guards against mixed case org shorts.

If you run into this issue please contact support so we can address your site.

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by Anonymous User
Not applicable
‎05-15-2019 12:08 PM

can you send me the site in question to my email ghudgins@esri.com 

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by Anonymous User
Not applicable
‎05-16-2019 05:02 AM

We have manually addressed your site. There is an issue with mixed case org shorts (i.e. mIXedCaSE.maps.arcgis.com) and the system that resolves our URLs. We don't believe this is an issue for recently created sites but can linger on sites that are older. Because of this, we are releasing a hotfix today that better guards against mixed case org shorts.

If you run into this issue please contact support so we can address your site.

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