help ! trying to create an Open Data page for a week now...

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05-18-2015 08:45 AM
JimKirkpatrick
New Contributor

but i keep getting this ESRI message:

Something has gone wrong...

Sorry about this, it very rarely happens, but something has gone wrong in our back-end services. Issues have been generated and our staff are working to figure out what's happened.

Sorry for the inconvenience.

anyone else also getting this message ?

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12 Replies
ChristopherBoland
Occasional Contributor

What browser are you using?  I've received this message when I've tried to sign into the account using FireFox, but when I signed in using Internet Explorer it worked fine.

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JimKirkpatrick
New Contributor

i am using firefox.  but i also tried chrome too to no avail.

i just tried IE... page comes up, but when i try to login, i just get a blank page. i am using IE 8.

? guess i need to upgrade or i am missing a plugin ?

j

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ChristopherBoland
Occasional Contributor

Probably need to upgrade. I’m using IE11. I think development standards are now either up to IE 9. I’m not sure why we’re getting this on Firefox. Maybe its security settings? Maybe ESRI can help us out with this.

Chris Boland, GISP

Biological Scientist IV / Enterprise Geodatabase Administrator

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MichaelJuniper
New Contributor III

Can you tell me the precise steps you followed before seeing this error?

Also, what versions of chrome and firefox are you using? I would expect current versions of IE, Chrome, and Firefox to all behave substantially the same. But IE8 could be problematic.

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ChristopherBoland
Occasional Contributor

1. Logged into my agency’s AGO Organizational account

2. Clicked on “Edit Settings”

3. Clicked on Open Data tab

4. Clicked on “Configure Site” button

5. Received a “This Connection is Untrusted” security window stating it is untrusted because “no issuer chain was provided. (Error code: sec_error_unknown_issuer)”

6. Clicked “I Understand the Risks” and “Add Exception…” button

7. Confirmed Security Exception

8. “Something has gone wrong…” screen pops up in browser.

Chris Boland, GISP

Biological Scientist IV / Enterprise Geodatabase Administrator

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JimKirkpatrick
New Contributor

Hi,

Here are the steps:

1. Open Firefox

2. Navigate to this page: https://opendata.arcgis.com/about

3. Select “Sign In to Share Your Data”

4. Enter my login and password.

5. Then the message appears… (screen capture attached)

Jim

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MichaelJuniper
New Contributor III

Ok, can you please try going directly to: https://opendata.arcgis.com/admin

You might also try in chrome in an incognito window.

Finally, when you are on the "Oops..." page, please open chrome developer console (ctrl + shift + j / cmd + opt + j), go to

https://opendata.arcgis.com/admin, and attach a screen capture of whatever shows up in the console.

Thanks.

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JimKirkpatrick
New Contributor

Wow. Well trying all three browsers with that link brings up a page that is all screwed up.

See attached screen capture. Even in incognito mode the format is wacked.

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MichaelJuniper
New Contributor III

That gives me some clues but what would be really helpful is a screen cap of the chrome developer console.

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