FORMAT AND MISSING CONTENT

[SarahRadel]

Hello,

I have just been made aware that we are missing sections, and content, and the font format of our ArcGIS Hub Initiative has changed. This is very, very, bad. We have a huge event tomorrow to discuss our ArcGIS Initiative.  Has this happened to anyone else recently? Was there an update? How do you get our hub back everything is gone! We need to get this fixed ASAP!

Thank you.

Sarah

[AndrewTurner]

Thank you for notifying us @SarahRadel .
I wanted to respond that we're looking at your reported issue now. 

[SarahRadel]

@AndrewTurner 

Thank you so much. Here is a link to our arcgis hub initiative. www.nccip.org This is very bad, our event is at 0830 tomorrow morning.

Thank you for looking into this.

Best,

Sarah

[AndrewTurner · Accepted solution]

Can you check now if the issue is resolved? 

You may need to do clear your cache or a "webpage hard reset" . 

[SarahRadel]

@AndrewTurner Yes, it is fixed! Thank you so much! May I ask what happened?

Best,

Sarah

[AndrewTurner]

ArcGIS Hub has added more resiliency to our infrastructure that distributes the application across multiple cloud regions. There was an issue with how a few of the application components code file were being served to client browsers. The effect was the browser didn't have the code needed to display search results or some other assets. Our operations team resolved the issue which made these components correctly encoded. We are investigating how to prevent this from occurring and also adding to our numerous "health checks" to ensure that the production app interaction works as expected in addition to our existing infrastructure + API health checks.

We apologize for the brief outage. 

Best of luck at your event today!