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Post Updates Failed - how to save data that was captured

DavidCarpenter

We have had two field crews whose "Post Updates" has failed. The project only has one editable feature class / service. I have tried to pull the project file off the problem laptops and use my own ArcGIS Mobile install to try and post their data with the same result. So what I am left with is around 100 edits that I need to get into SDE....

Is there a suggested method to try and recover the data?

Thanks

Windows XP
ArcGIS Mobile 10 build 2500 (hotfix applied to solve exessive time to sync data)

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DeniseKing62

Hi David,

You can recover those edits by using the MobileCacheTool which can extract selected features or features in a specified status (original/added/deleted/modified/current) to a shapefile.
http://www.arcgis.com/home/item.html?id=30280910f8a1441d8cb962e6225ebd2d

Cheers,
Denise

JeffAzevedo

Is your data versioned?

I'm curious if you could post the error when you have time.

DavidCarpenter

Thanks Denise, I will give that a try today and post the result.

As for tesla007's question...no the data is not versioned. And unfortunately when the "Post Updates Failed" error message was recieved by my users and myself, when you click to see details, it simply returns "Unknown Error". I tried to look for a log from ArcGIS Mobile in Documents and Settings\my profile\etc. but did not see one.

DavidCarpenter

I downloaded the tool from the link you provided, copied the .exe from the "Release" folder to my C:\Program Files\ArcGIS\Mobile10.0\bin folder as the Instructions suggest. Everytime I try to run the tool I get a "No License available" message?? I have ArcGIS Mobile 10 installed and am currently running a local single use license of ArcEditor 10.

The application starts after I get the no license message and click OK to dismiss it; it seems to let me open a .db file, I select the layer and it chugs away (lots of features), it lets me select export modified features and then generates an error (attached).

Am I supposed to get the "no license available" message....and is that the problem? I can still open the cache in ArcGIS Mobile and view the modified features so I don't think its corrupt, it just won't let me Post.

mobileCache2shape_error.txt.zip

PaulSchneider

Where are the instructions you found for this tool?

I downloaded the tool from the link you provided, copied the .exe from the "Release" folder to my C:\Program Files\ArcGIS\Mobile10.0\bin folder as the Instructions suggest.

DavidCarpenter

The instructions were under the applications "Help" dropdown. So I get the "no license available" error which I click ok to dismiss, then the application opens. If I click help it provides install info and how to use the tool which I have attached as a txt file.

Instructions.txt.zip

DeniseKing62

Thank you David for posting that additional information.

Denise

DavidCarpenter

So I am working with ESRI Canada Support on this, the no license available popup is now gone and I can extract the files I need. Turns out I was running a single use ArcEditor but the application was looking for an ArcView. Bruce D from ESRI Canada Support tweaked the code and recompiled for me and I am now in business.

We are still troubleshooting the issue of why periodically the 10 field crews using one specific mobile project are suddenly unable to Post Updates. Since my initial post we have run into this issue 4 more times and in most cases with different crews / laptops. The only difference between this project and others where we have seen no issues is....these guys are Posting and then Getting data so they can see changes others in the area are making.

Something in the Get Data process must be messing them up. On the Server I have noted the following error (attached). Again I am working with ESRI Canada Support on this and will continue to Post to this thread.

GroundingAssessment_ServerError.jpg

AnthonyFarndon

I downloaded the tool from the link you provided, copied the .exe from the "Release" folder to my C:\Program Files\ArcGIS\Mobile10.0\bin folder as the Instructions suggest. Everytime I try to run the tool I get a "No License available" message?? I have ArcGIS Mobile 10 installed and am currently running a local single use license of ArcEditor 10.

The application starts after I get the no license message and click OK to dismiss it; it seems to let me open a .db file, I select the layer and it chugs away (lots of features), it lets me select export modified features and then generates an error (attached).

Am I supposed to get the "no license available" message....and is that the problem? I can still open the cache in ArcGIS Mobile and view the modified features so I don't think its corrupt, it just won't let me Post.

I am getting the same no license message and subsequent behaviour as above, am using concurrent arceditor license

PeterTimmers

Interestingly I had a similar Post Updates failure. Like yours there were a large number of updates (90 in our case). In our case (and I didn't know about the tool above) it looks like the points still went through.

I blamed it on the fact we had a raster field with a photo in each...

Maybe it's timing out?

PaulSchneider

Denise - Two things:

1) Maybe put the instructions out as a readme in the source files... this is beneficial for those of us who can't get it to open

2) Any ideas as to why this won't open? on Windows 7 (64-bit)? ArcGIS Mobile 10 and ArcGIS Desktop installed. Attachment...

The instructions were under the applications "Help" dropdown. So I get the "no license available" error which I click ok to dismiss, then the application opens. If I click help it provides install info and how to use the tool which I have attached as a txt file.

Thank you David for posting that additional information.

Denise

err.jpg

DavidCarpenter

Like I mentioned the reason I couldn't get the mobilecache2shape app to work was because I was using an ArcEditor but it was looking specifically for an ArcView.

ESRI Canada tweaked the mobilecache2shape code so it looks for an ArcView, then Editor, then Info and starts without issue no matter what desktop "license" you are using.

I have the recompiled app, if you email me (my email is my user name) I can send it to you. I am reluctant to just post it here; the ideal solution is for ESRI to update their application to do the same and make that available for download by everyone. Denise, I can pass the app along to you as well if you want?

In terms of the Post Updates failing due to timeout I am not sure that is the case. Because it only posts the changes our average 20 - 50 updates out of 800,000 point features is taking maybe a minute or two to Post depending on connection speed. That said we are using a hotfix from ESRI that solved an issue we ran into on the Trimble Juno with build 2475 where the post of one attribute change out of 800,000 features took 40min. A laptop with XP was always faster but with the hotfix applied both laptop and Juno now take seconds to just a few minutes to Post updates.....

AnthonyFarndon

Like I mentioned the reason I couldn't get the mobilecache2shape app to work was because I was using an ArcEditor but it was looking specifically for an ArcView.

Sorry I missed that part. We have arcview concurrent as well, so will just flip to one of those for now.

PaulSchneider

Thanks everybody-

Other followers of this thread: I tried this on a 32-bit XP machine and was able open and get pleasing results.

DavidCarpenter

Just an update to keep this going. While I am not yet 100% sure this is the cause I have a suspect. In alot of the cases where Post Updates failed, using the mobilecache2shape tool to extract the modified records has allowed me to notice what seems to be a consistent issue.

I have 8 fields in the feature class to capture numeric test results, the fields are all identical, all are Float with a scale of 3 and a precision of 6 (ex. 123.456). This was based on looking at historic data that was captured previously on paper and then reentered into a non-spatial table. As it turns out, readings can sometimes reach 1000, 1200, etc. What I am seeing is the Posts that fail always have one or two instances of 1000 or 1200, etc in them. Until corrected to say 999.999 I can't even (obviously) load them from shape to the parent SDE FC.

Since noticing this we have educated the users to use 999.999 for readings over that level and the number of failed Posts has dropped to almost nothing. For the two that still occured in the last two weeks, while the user was adament that they were using 999.999 I was able to find one or two higher readings. Lucky for us for any reading that high doesn't really need to be captured as is and can be substituted with 999.999.

If this is the cause I am curious as to how the form in Mobile actually accepts a number with a scale of 4 when the field in the geodatabase is set to 3? Mobile so far has done a great job of honoring what is set up on the desktop, so this anomoly doesn't make sense yet seems to be the cause of our issue.

DavidCarpenter

So this is the problem. I spoke with the user this morning, he remembered entering two readings with 4 digits. I got him to view edits in Mobile and change them to 3 digits after which he was able to Post without issue. Since I have this issue open with ESRI Canada Support we will begin the process of reporting this as a bug. I assume they will need to do some independant testing before making that report however in my case this is the issue causing failed Posts.

DavidCarpenter

Final update ..... the issue I was having has been logged as a bug with ESRI by ESRI Canada Support.

NIM070087 - Mobile allows you to enter values that do not meet the DBMS field definitions, resulting in mobile edits that cannot be synchronized.

JavadSalimi

I am getting the same error message as you. I'm also running on a 64 bit machine (Vista Enterprise, SP 2). Did you ever get passed that message? If so, how? Thanks in advance.

Denise - Two things:

1) Maybe put the instructions out as a readme in the source files... this is beneficial for those of us who can't get it to open

2) Any ideas as to why this won't open? on Windows 7 (64-bit)? ArcGIS Mobile 10 and ArcGIS Desktop installed. Attachment...

Travis_GIS

I am getting the same error message as you. I'm also running on a 64 bit machine (Vista Enterprise, SP 2). Did you ever get passed that message? If so, how? Thanks in advance.

I'm getting the same error. The program just crashes. I'm also running Windows 7 64 bit. I desparately need this tool to work! Has anyone found a way to get this to work on Windows 7 64-bit? Is there any other way to recover edits made if you can't upload the cache map? Frustrating.

ColinLang

I see it's been a year and this issue is still not resolved. There is still no version of the MobileCache2Shpefile tool for ArcGIS 10.1, the 10.0 version still doesn't run in Window 7 64-bit, and if you mess up your checksum by making any change to your MXD file, there is still no alternative for getting the data out of your cache. Oh, and I just love how the Syncronize Mobile Cache tool in the Mobile Toolbox always says it is successful, even when it doesn't work. I was lucky - only 4 points to re-create, and I could use the mobile app to get the coordinates of them, but I'm a little disappointed that this major, critical issue has not been addressed in a year.

Get your act together ESRI, your competitors are starting to nip at your heels, and every unfixed issue is just one more reason for people to leave you for someone else.

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