Power BI Visual loses all settings

[AndrewGalbraith]

The issue of the Esri Map visual in Power BI is not saving settings has resurfaced (Solved: Power BI Visual looses all settings - Esri Community).  Any changes I make to a visual are lost when I go to another tab and return to the original tab.  This is affecting layers (both those removed and added), and symbology - changing the visual to show a "Heat map" instead of "Types (Unique symbols)".  This is affecting a pbix file I was working on yesterday (and it retained changes then), but is not working today following a recent background update to the visual.  Other PowerBI visuals do not appear to be affected.  N.B. I cannot share the pbix as it contains private data.

I have tried clearing the PowerBI cache, and reinstalling PowerBI (Version: 2.117.984.0 64-bit (May 2023)).  These steps have not solved the issue.

Edit: this visual version is 2023.2.185.  The about information pane includes this text, "The latest version 2023.2.187.0 of this visual is being deployed and will be available within 10 days of the release date in AppSource. Until then version 2023.2.185 is running."

[AnthonyLatini]

Hey there @AndrewGalbraith ! Thank you for all of the details in your post. Let's see if we can solve this issue. 

I would like to double check a few things as well before we proceed. 

Power BI Version: 

As per your notes, it states that you are on: Version: 2.117.984.0 64-bit (May 2023). The latest Power BI Desktop version is (as of writing this post) Version: 2.119.666.0 64-bit (July 2023). 

Are you using Power BI Report Server? If not, and if it's possible, please update Power BI Desktop to the latest version (July 2023). 

Clearing cache:

There are a few areas where cache can be cleared for Power BI Desktop. The following steps are meant for Power BI Desktop (not PBI Desktop Report Server). If you are using Report Server, I can provide those steps later on. 

Please ensure that the cache was removed and cleared from the following locations: 

1. On your local system, navigate to the following locations: 
   • .exe version—%LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)

   • Microsoft Store version—C:\Users\<user>\Microsoft\Power BI Desktop Store App

2. Delete the CEF folder.
3. Delete the WebView2 folder.
4. Delete the Cache folder.
5. Restart your machine.

Visual Updates:

The version of ArcGIS for Power BI is generated through a deployment process via Microsoft's AppSource. In this case, the push is done in the background and downloaded when the new version is available. While your work and report should not be interrupted, there are chances when the upgrade occurs, and Power BI Desktop needs to be restarted. 

Once you have run through the cache clearing steps and restarting your machine, give the saving process a try again. 

If it does not work, please let me know and we can schedule a screen-sharing session to determine what is happening. 

[EstianRossouw]

Hi I am experiencing a similar issue to the above, my data labels are being removed when navigating between tabs, I have tried the above solution with no success. My power BI version is version: 2.119.986.0 64-bit (July 2023). Assistance would be appreciated. 

Hi I am experiencing the above issue and the above solution is not solving the problem for me. My power bi version is Version: 2.119.986.0 64-bit (July 2023)

[marinahodebert]

hello, I'm experiencing the same instability issue when publishing with version Version : 2.121.762.0 64-bit (septembre 2023). Did you find a solution?

[Meena_Raj]

Hello, Even I am facing the same issue -data label getting removed in map visual after sometime, I am using PBI version :-Version: 2.121.782.0 64-bit (September 2023). Do we have any solution?