Solved: Sync Failed: Check getCause() for further error information.

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01-21-2021 04:51 PM
PlutoGIS
New Contributor II

I have been using Field Maps to collect data for 3 days now. Everything has been working fine until today. We take our data offline for collection and sync after the day is over once reconnected to the internet. For two of those days, we took the data offline and once synced at the end of the day when connected to internet. Today when attempting to sync the data, all 4 of my units are receiving the same errors.  We are using Trimble TDC 600's with a Catalyst Subscription.

I am receiving the following error with 7 instances of the error.

General errors

-Check getCause() for further error information.

 -Check getCause() for further error information.

-Check getCause() for further error information.

-Check getCause() for further error information.

-Check getCause() for further error information.

-Check getCause() for further error information.

-Check getCause() for further error information.

 

This is what it looks like in the error screen list.

 

Solved: After trying a couple of things I realized that even though the device said I was connected to a WiFi network, I was not actually connected to the internet in order to sync.

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