Packaging offline areas in Field Maps Designer fails, but I can make them in Field Maps app

[EmikoCondeso]

Hi,

I am trying to set up offline areas for my end user to download.  When I set them up in Field Maps designer, they fail to package.  I've tested this with some very small extents and low levels of detail to rule out too large of a package.

Interestingly, when I try to create an offline area from within the Field Maps app, for the same map, area, and even a higher level of detail (rooms) the download succeeds (it's on the order of 500MB).  This tells me that there isn't anything obviously corrupt with the content of my map--at least I don't think so.

I can't figure out why these equivalent offline areas behave differently.  I would like to set these up in Field Maps Designer for the ease of my end user.  

Thanks for the help!
Emiko

[IssyAmis]

Hi @EmikoCondeso 

That's interesting behaviour, can I ask a couple follow up questions?

Do you get the same behaviour if you create the offline areas from your web map settings?

Do other users get the same behaviour? 

If you recreate the map, do you still have trouble downloading this map? Could you expand on where all the data is coming from and also confirm whether it is all in the same projection?

Thanks!

Issy