Offline Map download failing and also created offline map fails sporadically

[kmsmikrud]

Hello,

For the last week folks have been downloading an offline map and it has been working just fine between multiple people downloading the same map. Starting yesterday we are now having issues with multiple offline maps that had previously worked and now fail. I feel like this is related to an AGOL maintenance or updated. Yesterday I had an issue with an offline map that worked when I downloaded it, today I try and download the same one and errors. Then randomly now it works. I need help tracing down the issue.  Below shows part of the troubleshooting log within the Field Maps app. The last error is related to a layer that is for reference but not for editing.

3/19/21, 8:12 AM FAILED for B999F1BB-A6E1-4C35-B709-3D1817755350 with error: Error Domain=com.esri.arcgis.runtime.services.error Code=502 "An error occurred." UserInfo={NSURL=https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/SitkaSound_Coastline/FeatureServer/unRegisterReplica, NSLocalizedDescription=An error occurred., responseJSON={
    error =     {
        code = 502;
        details =         (
        );
        message = "An error occurred.";
    };
}}
3/19/21, 8:12 AM SUCCEEDED - 9F3B5DBB-A286-4EC3-829B-743751305C8F
3/19/21, 8:12 AM SUCCEEDED - AB1D619A-EC07-4B63-AB3B-A3FC55C8AB51
3/19/21, 8:12 AM FAILED for 0B042175-2436-4FC2-80E1-511314E73AD1 with error: Error Domain=NSCocoaErrorDomain Code=500 "internal server error" UserInfo={NSURL=https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/CF_R1_Management_Areas/FeatureServer/unRegisterReplica, NSLocalizedDescription=internal server error}
3/19/21, 8:12 AM failed to load task for https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/SS_Test_Fishery/FeatureServer
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/869d25b00f6f4308b37308fa211f3807/8a24b1895eda49fc98ac8b5dc913eb8f/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/29940b64a9ee4ff580f03cd342ac4b22/8ff2982ec0fa4bd39d59e8e71a4ba53d/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/29940b64a9ee4ff580f03cd342ac4b22/38847f744669411b9255de3afc770a95/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/VdkVOAHovLuozJG4/mapareas/31274d869ebd487ca7274fb39159798a/625c49d1b8a64b5dafc95fd77f992a23/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/e3d278c90bb54545b7c5faeb9a6ab38b/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/0408b972cd7242dc99e2a3448a335304/66faa053f58848afa350c0f6c9567c36/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/0e72f872a63c4a5a906c76339db8dc48/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/7d03b1ce2a224910819852f42d7749bf/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/869d25b00f6f4308b37308fa211f3807/8a24b1895eda49fc98ac8b5dc913eb8f/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/kathy.smikrud_adfg0@VdkVOAHovLuozJG4/mapareas/29940b64a9ee4ff580f03cd342ac4b22/8ff2982ec0fa4bd39d59e8e71a4ba53d/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/29940b64a9ee4ff580f03cd342ac4b22/38847f744669411b9255de3afc770a95/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/d45907c19a694bf695bc4bcd5906d2dc/367edbd2baf64112a850decb7ef82657/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/VdkVOAHovLuozJG4/mapareas/31274d869ebd487ca7274fb39159798a/625c49d1b8a64b5dafc95fd77f992a23/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/0408b972cd7242dc99e2a3448a335304/66faa053f58848afa350c0f6c9567c36/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/e3d278c90bb54545b7c5faeb9a6ab38b/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/0e72f872a63c4a5a906c76339db8dc48/
3/19/21, 8:12 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/e8cabe26281044a68ab1a0ca805e5697/7d03b1ce2a224910819852f42d7749bf/

Below is another error in the Field Maps log related to an offline map that I downloaded yesterday and this morning it fails downloading. The layer again is one in the map for reference not for editing.

3/19/21, 8:14 AM [625c49d1b8a64b5dafc95fd77f992a23] - Message 29/41: Error registering with feature service:  Name: Craig coastline baseline URL: https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/Craig_Shoreline_Basemap/FeatureServer/0 Common::Error: Job error 22 User defined failure
3/19/21, 8:14 AM [625c49d1b8a64b5dafc95fd77f992a23] - Message 28/41: Failed to register geodatabase /var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/31274d869ebd487ca7274fb39159798a/625c49d1b8a64b5dafc95fd77f992a23/p13/uf7axc65suqgyn2f5is6d7ckeh.temp to service https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/Craig_Shoreline_Basemap/FeatureServer.
3/19/21, 8:14 AM [625c49d1b8a64b5dafc95fd77f992a23] - Message 27/41: Registered geodatabase /var/mobile/Containers/Data/Application/F4739C37-9A69-48EA-93C6-F22FB59964F6/Documents/@VdkVOAHovLuozJG4/mapareas/31274d869ebd487ca7274fb39159798a/625c49d1b8a64b5dafc95fd77f992a23/p13/yk7yso432xr4owka2ctbq7la3a.temp to service https://services.arcgis.com/VdkVOAHovLuozJG4/arcgis/rest/services/KTN_Herring_Pound/FeatureServer with new sync ID 663534ba-e75b-4f49-83af-a3cddecb4070.

 Thanks for your help! Kathy

[kmsmikrud · Accepted solution]

I wanted to provide an update to the errors/issues we were having in downloading are predefined offline maps. I submitted a tech support case with the entire log provided above. Tech support provided that Esri operations team at the time of the errors above were investigating intermittent issues on the hosted services that included the cluster the services we have stored in AGOL. I had looked at AGOL system status at the time but it showed everything as green. I was told the intermittent issues have been resolved and our maps are downloading. It would be so beneficial to have some error that helps determine the issue if it is a AGOL server issue. Thanks