Offline map areas fail to download

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12-03-2020 08:54 AM
Rob
by
New Contributor

Any maps that have an offline map area created fail to download: "An error occurred downloading the map area".    Testing on a Galaxy Tab S6 lite. These same maps work in the latest Collector version with the same login credentials.  Any ideas? 

 

 

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2 Replies
AlixPower
Esri Contributor

Hi Rob, sorry to hear you are having this issue. Is there anyway you would be able to share one of your maps with me and I can troubleshoot? You can email a map to me at apower@esri.com

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SaranyaKesavan
New Contributor II

Hi, Rob, is the offline area pre-planned or on demand? Do both fail? 

Li

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