Location Sharing is Not Available

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12-09-2022 04:49 AM
MeleKoneya
Occasional Contributor III

We ran into an issue with Field Maps and would appreciate your help.

 

  • We created a web map with the new map viewer and then opened the map in the Field Maps web app and required location sharing.

 

MeleKoneya_0-1670590225195.png

 

 

  • We created a custom AGOL role which inherited our Data Editor Role.    We then allowed this privilege

 

MeleKoneya_1-1670590225197.png

 

 

  • We granted the user the ArcGIS Location Sharing Add-on license (as well as ArcGIS Tracker for good measure)

 

MeleKoneya_2-1670590225199.png

 

  • When the user logs in to the fields and tries to access our web map, we get this error.

 

MeleKoneya_3-1670590225202.png

 

 

 

  • Following the instructions from Tech Support we change the user’s role to User and enabled the View Location Tracks Privilege as shown.

 

MeleKoneya_4-1670590225205.png

 

 

  • After following the instructions that the article recommended, we get the same error

MeleKoneya_5-1670590225208.png

 

 

  • If we look at the Location sharing organization extension,  it looks like what we have tried should work

 

MeleKoneya_6-1670590225211.png

 

 

  • The only way we have been able to get the tracking to work is change the user’s role to Administrator, which is something we don’t want to do for 300+ users.

Thanks for any assistance.

Mele

 

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JustinColville
Esri Contributor

Hello Mele,

It is not the permission I was wondering about, it is the location sharing feature service item itself.  Is this feature service shared with the organization (the default and would require the users role to have the "View content shared with organization permission") or is it shared with the users in a group.

The location sharing feature service should look something like below and it the service the track views are created from.

JustinColville_2-1670610527845.png

 

 

 

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8 Replies
nspittlemeister_LCFPD
Occasional Contributor

Hi Mele,

Did you create a track view in the track viewer application? You can access the track viewer application by going to the app launcher in your AGOL organization and selecting Track Viewer (see below).

nspittlemeister_LCFPD_0-1670595217197.png

 

Try creating a track view there and adding some of your users as mobile users to that view and giving them track viewing ability. Then add that  track view layer to a map in Field Maps. Your users should be able to start tracking in that map in Field Maps.

Hope that helps.

Nick

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MeleKoneya
Occasional Contributor III

Nick,

Thanks for reaching out.    We did create our track view in track viewer and added mobile users.     However,  I did not give the added mobile users the ability to view the tracks.    Let me try that.   

Mele

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JustinColville
Esri Contributor

Hello Mele, sorry to hear you are having issues with location sharing.

Do the mobile user have access to the location sharing feature service? This is different than the roles/privileges/license. From the doc (https://doc.arcgis.com/en/field-maps/faq/requirements.htm#ESRI_SECTION2_7A18FBF6C64A4F27B44D0C4FE342...

"Using the Field Maps mobile app to share location requires that mobile users be members of your organization, have access to the location sharing feature service ... If a mobile user does not have the View content shared with organization permission, the Location sharing service can alternatively be shared through a group."

Regards,

Justin

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MeleKoneya
Occasional Contributor III

Thank you Justin.    It looks like we have set that permission as well.   It is very frustrating as it works for me and other Administrators but no one else. 

MeleKoneya_0-1670607627187.png

 

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JustinColville
Esri Contributor

Hello Mele,

It is not the permission I was wondering about, it is the location sharing feature service item itself.  Is this feature service shared with the organization (the default and would require the users role to have the "View content shared with organization permission") or is it shared with the users in a group.

The location sharing feature service should look something like below and it the service the track views are created from.

JustinColville_2-1670610527845.png

 

 

 

MeleKoneya
Occasional Contributor III

Thanks  Justin.   Our Tracking View was not shared with Org.   Only the owner and one group.    Let me try it some more.

 

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MeleKoneya
Occasional Contributor III

Justin.    That did the trick!     I am not sure I understand how all this is supposed to work but sharing the Location Sharing Feature Server did allow me to start tracking in Field Maps.     I enabled tracking in 2019 and don't remember how it was done then.    It seems odd that we share the Location Sharing with the org but so be it.   If it works....    Thanks

 

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noahragone
New Contributor

Was having the same problem, but changed permissions. Hope that fixes it out in the field

This helped explain.. https://doc.arcgis.com/en/field-maps/faq/requirements.htm#ESRI_SECTION2_7A18FBF6C64A4F27B44D0C4FE3428...

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