To decrease the time of downloading offline maps, I've asked people to use sideloaded basemaps. The process works for some people, but a few others get the following error:
"the sideloaded map was not found on your device. the basemap will need to be downloaded"
In checking the directory of the downloaded basemaps and permissions, I don't see any difference between the two groups.
We are using IOS devices.
I don't know how I can fix this issue.
Yes, I did. Only a few people have this issue and others are ok. We used the instruction below:
Hi @MaryamPanji , have you tested with the latest Field Maps release, 22.3.1? We made some changes in this area that should alleviate issues others were seeing setting the referenced basemap.