One of the guys on our field crew is having issues where field maps will open to the map, but it won't give him a location. Tapping on the 'zoom to me' button doesn't do anything.
Last time we did a bunch of random stuff from turning on/off airplane mode, reloading the map, turning the phone off then back on... etc, until it finally worked.
But it is happening again today and none of that worked. He says it's an old apple phone, and mentioned his icloud storage is full (not sure if that could have anything to do with this)
A) does anyone know what might be happening.
B) is there some documentation on troubleshooting this kind of stuff?