Field Maps Edit Multiple on Android Device is Erasing all text fields and attachments

[SarahHartsburgGISS]

We are using Field Maps on Samsung Active Tab2 Android devices.  We are primarily updating existing point attribute data (occasionally updating the location of a point) and attaching photos to each point. We have noticed that when we take a map offline and try to use the "Edit Multiple" function to update an attribute for several points at once, that as soon as we submit the edits  - all of the values in all of the text fields in the form are erased.  Our attachments seem to be erased as well.  
We do not have conditional visibility set on those text fields, but they were set as required fields using the Field Maps Web app.
We've tried to reproduce the problem with an iOS device but are not able to.
Is it possible we missed something in our web map configuration or the form configuration?

Thanks in advance for any help.   

[AlixPower]

Hello Sarah,

Thanks very much for your question. It does not sound like you missed anything in your configuration. I was wondering what version of Android you are using?

Regards,

Alix

[SarahHartsburgGISS]

Hi Alix,

Thank you for the reply. It looks like the tablet is running Android version 9. Here is a screenshot of the rest of the details:
[cid:9363a9b9-9d04-42a3-a609-96812c0672cf]

Thanks,

Sarah Hartsburg
NPS Fire GIS Program
Regional Fire GIS Specialist
National Park Service



NPS Fire GIS Help Desk Request
NPS Treatment Inspector App: NPS Treatment Inspector App
Wildfire Apps Website: https://wildfireapps-nifc.hub.arcgis.com/
Wildfire Risk Assessments Website: https://wildfire-risk-assessments-nifc.hub.arcgis.com/

[AlixPower]

Hi Sarah, 

I cannot reproduce your issue on my Samsung Active Tab 2 with Android 9 so I suspect it is an issue with your map or data. I was wondering if you would be able to share a map with me on ArcGIS Online with the user arcgisfieldmaps? 

Thanks very much,

Alix

[SarahHartsburgGISS]

Hi Alix,

I would be happy to share the map with you and see if you can help us determine the issue. I added the arcgisfieldmaps user to the group we have been testing with - sorry for the generic name of our Group: "Field Maps Testing" and there is only one map in there - "Facility Schema Testing 20201207"

Thank you for your help with this,



Sarah Hartsburg
NPS Fire GIS Program
Regional Fire GIS Specialist
National Park Service
Serving Interior Regions 6, 7, 8


NPS Fire GIS Help Desk Request
NPS Treatment Inspector App: NPS Treatment Inspector App
Wildfire Apps Website: https://wildfireapps-nifc.hub.arcgis.com/
Wildfire Risk Assessments Website: https://wildfire-risk-assessments-nifc.hub.arcgis.com/