Field Maps Crashing and Unable to Open

[JaclynFlor]

Hi, our inspector is using field maps for a construction job. The Field Maps application is crashing a few times throughout the day, which is hindering his use. He also is sometimes getting pop-ups that say "Unable to Open, Too many exchange refresh token". Then no maps show up in the application. Eventually it will come back but it happens multiple times throughout the day.

He is using the application on iPad Air (5th Generation).

Any help would be appreciated.

[ArmstKP]

I am getting users in our organization starting to get this error as well, as of today.

[MiralemZeljo1]

Our field engineers are having the same problems. I hope we can get a solution to this soon!

[SaraWB]

I’m having this issue now.  ESRI?

[BertKraan1]

And alas, since yesterday one of our operators experienced this. Data and some hours work lost after he closed and reopened field maps. I would definitely classify this as a bug.

I'm trying this fix now (https://support.esri.com/en-us/knowledge-base/error-field-maps-won-t-be-able-to-communicate-with-you... will see what gives.

[GuphyGustafson]

My field worker experienced this error a few months ago, I used the OAuth fix then and she is experiencing the error again this morning.

[JessRogers1]

My interns started experiencing this in the field today.  

[JakeBrownMaps · Accepted solution]

@JaclynFlor and others seeing the "too many exchange refresh token" issue  -  Field Maps 24.2.1 includes a fix that should resolve.  If you continue to see this issue after the update, please contact Esri Support.