ArcGIS Field Maps 25.2.0 release, all existing offline areas have disappeared

Question

With the ArcGIS Field Maps 25.2.0 release, all existing offline areas have disappeared. It's likely because in the old version the offline areas were stored under: android/data/com.esri.fieldmaps/files/user@organisation_portalname, but in the new version they're now stored under android/data/com.esri.fieldmaps/files/user@organisation-portalname. (Hyphen instead of underscore) This is bad, very bad indeed... I can't expect hundreds of field workers to manually copy the data over. Will this stay like this or will it be changed back? How should I proceed?

agjackson1 · Answer

It may not be just an Android problem! I'm having the same problem on my iPhone 14.  No offline areas show up when I tap on my map, but when I go to download a new area, my old offline areas show up!  BUT, that's only when I'm on wifi or have a strong cell signal - when I have little to absolutely no cell signal, none of my offline maps show up at all (& I obviously can't open my online map).  I have not tried the airplane mode trick & will, but I seriously hope that isn't the permanent "solution"!

JenniferTennant · Answer

Try putting it in airplane mode. CLose the app and restart a couple times. I notice my offline maps are only visible if I am truly without service.

CeBe · Answer

We are using from Android 12 to Android 16. Many different devices, all are effected.