Street labels turned on but missing from print widget layout in Experience Builder

[SJ_COV]

Hi there.

I have a street layer sitting in a map widget within Experience Builder. I'm trying to use the print widget to make a PDF of the street layer including the labels/street names. When viewing the street layer in Experience Builder's view/edit mode, everything looks good. I can see all of the street labels at various scales. However, when I use the print widget to create a PDF, all of the street labels are missing. 

Any insight would be appreciated. 

Thanks 🙂

Above is a screenshot of the layer in view mode in Experience Builder. The labels/streets are viewable.

Above is a screenshot of the print widget PDF. The labels are missing, but the street layer is still viewable. 

[StevenSGIS · Accepted solution]

Sorry for the late reply.

Still no solution - I've currently opted to print maps without the labels (for now).

I'll reach out to support and see what they can do.