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Experience Builder - Label of Layers not showing

Martin1

Hello,

I am using Experience Builder 1.5 Developer Edition to create a Web App.

The strange thing is, that in my application the labels of layers are not showing. If I look at the webmap everything is ok, but in the actual application the labels are just not there.

Any idea what could cause that?

Webmap Application

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Accepted answers

Stefan_Thorn

Today, I also experiences this behavior. In the webmap the labels are showing but when also using the same webmap in ExB the labels will not shown. I'm not using the developer app.

JianxiaSong

ExB does not handle the web map rendering. It is up to the Map widget in JSAPI. There might be an issue in that version of JSAPI. As a try, could you create a similar map in the online map viewer, then bring it to ExB online version and see if the problem occurs. If not, I would recommend upgrading to dev edition 1.6 available on October 20.

All comments

JHayes

@Jianxia I recently created an app using ExB Dev Edition 1.15. Everything works well except my labels are not working in the app. They work in the CLASSIC map viewer but not the app. Is this a known limitation? I know I could try the Map Viewer but I'm worried if I change my AGOL settings to use only the New map viewer our WAB apps will stop working. Any thoughts?

JianxiaSong

@Stefan_Thorn @JohnBickmore - looks like a bug in ExB. Could you help open a case in technical support? Let me know the case number so I will follow up.

JohnBickmore

Im having a similar issue with labels in experience builder with a BETA webmap. The labeling shows when I zoom out enough so that the centre of the polygon is in view. The label shows in the centre of the polygon. If I zoom in away from the centre of the polygon I cant see the label anymore. THis behaviour is in the BETA webmap and shows in experience builder as well. Ideally the label should show at the centroid of the portion of a polygon within the map view extent.

JianxiaSong

@Stefan_Thorn, Is the map created using the new Map Viewer? if so, could you please try the map in one of the Instant apps and see if the problem occurs? This would help us narrow down where the problem is.

Stefan_Thorn

Yes, I am using ExB Online edition.

JianxiaSong

@Stefan_Thorn Are you using Experience Builder online edition?

Stefan_Thorn

Today, I also experiences this behavior. In the webmap the labels are showing but when also using the same webmap in ExB the labels will not shown. I'm not using the developer app.

Martin1

Thank you for your answer. Indeed in ArcGIS Online it seems to work as it should. It could really be a bug in the JSAPI, as I see the same behaviour in Web Appbuilder in Enterprise. I will stick with ExB 1.3. for now and try 1.6 once it is out.

JianxiaSong

CourtneyMenikheim

I'd be interested to see what anyone from the EXB development team has to say on it.

Martin1

Thank you for your answer. The webmap is unfortunately not public.
If you are curious to take a look, I can maybe arrange something by giving you temporal access via an account on our ArcGIS Enterprise Installation.

In any case, I think this might be a bug in Experience Builder 1.5 Developer Edition. I just tried with the older version 1.3, which I still have installed and there the problem does not seem to exist. Everything works as it should.

CourtneyMenikheim

Is the webmap shared in such a way you could link it here? We haven't encountered this issue in any of our EXB dev projects, but I'm not 100% on if any of the projects had labels on the map to begin with.

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