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ArcGIS Earth,

RaufHussein1

Hello All,

My question is that: On my ArcGIS Earth App, I can access the data from Living Atlas, but when I use my own data published on my own portal, the App showing, "Unable to Access Data"? Can someone help me with this?

Thanks,

Rauf

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Robert_LeClair

Are you logged into your Portal using the Enterprise Login?

RaufHussein1

Hello Robert,

Yes, I am using the Enterprise Login and I can see my own published maps!

Thanks,

Rauf

RaufHussein1

I am talking about the IOS app, not the Windows one, which I have not tried it yet!

Robert_LeClair

Okay, understand. I just downloaded the iOS ArcGIS Earth app to my iPhone, logged into my AGOL account and can see My Content and associated feature layers, web maps and such. The difference here, I believe, is you're logging into your on-prem portal vs. AGOL, correct?

RaufHussein1

Robert_LeClair

Interesting. Okay try a few things listed here and let me know what you discover:

Download Explorer for ArcGIS on your iPhone, log into your Portal in the app and see if you can access the web layers. What is the result?
Do you have the ability to VPN through your iPhone? Log into your VPN app first (i.e. PulseSecure for example), then return back to ArcGIS Earth and try to access your web layers. What is the result?

RaufHussein1

Great suggestions! I will try them now!

RaufHussein1

Unfortunately, I was not able to access both apps! The first one (Explorer

For ArcGIS) is showing: "The server is using an untrusted certificate"! The

second app (Pulse Secure) is showing: "The server is not responding."

Robert_LeClair

In chatting with one of our ArcGIS Enterprise instructors, she's seen this before! She said it sounds like a certificate issue either not being on the iPhone or the certificate configuration on your Portal is not correct. She provided the following URL to use to troubleshoot - https://community.esri.com/thread/203945-collector-for-arcgis-the-server-you-are-trying-to-connect-cannot-be-verified

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