I newly installed ArcGIS for Desktop 10.5 student trial on my laptop and I have been unable start to start the program. I keep receiving the error message "ArcGIS has stopped working". Can someone help me show me how to fix this problem?

[Uche_DicksonIjioma]

[DanPatterson_Retired]

Did you confirm that your laptop will run it?  Check this link and run the Check your computer's ability to run arcmap

[Uche_DicksonIjioma]

Thanks for the helpful suggestion Dan! Do you know should in case that my system does not meet all the specification, can I down grade to the older version, say ArcMap 10.4 which I have used earlier on my system?

[DanPatterson_Retired]

If it worked in 10.4, then you would have to reinstall it.

[Uche_DicksonIjioma]

I've uninstalled the ArcMap 10.5 which I have complaints about  and reverted to 10.4 which recently the trial licence ran out but with a new trial licence code. The problem persists, still getting the same error message "ArcMap is stopping to work". What can I do in this situation?

[DanPatterson_Retired]

The trial license ran out on 10.4?  That could be part of the problem.  esri won't let you perpetually install and use trial copies.  If you are a student at an institution that has a license agreement with esri, contact the administrator and get a legit copy licensed for 1 year.  The license is renewable every year that you are a student.  Saves a lot of hassles and your institution provides the support you need.  Having said that... if you aren't a student, rather than trying to use and reuse trial copies, but the Home edition as long as you aren't using it for business purposes.

[Uche_DicksonIjioma]

Yes, the trial licence of 10.4 ran out. I am a student and I 've contacted my admin, who advised me to uninstalled the expired licence and install again using a new one year licence, so I updated to 10.5. I got a new licence today for the 10.4 which I have already installed but the problem continues. Maybe I have to get back to her to see if there is a way out 

[DanPatterson_Retired]

your admin can reissue a licence for sure

[Uche_DicksonIjioma]

Thanks Dan, I will get back to the forum once I manage to get any help