I recently downloaded a trial version of ArcGIS 10.4 and have been unable to authorize it. I followed all the steps in the email received in the authorization wizard and got to the final step, at which point ESRI was unable to connect to carry out the authorization. I tried another method of authorization by saving the authorization file to upload to the ESRI website, but upon trying to save the file, it turns out to be a ghost file that is nonexistent in my computer.
Yesterday, I tried to open up ArcGIS Administrator to run the authorization wizard again, only to have it crash, and now ArcGIS Administrator crashes every time I try to open it. The message I get is: ArcGIS Administrator has stopped working.
Can somebody tell me what's going on and/or how to resolve this???
The details are the following:
Problem signature:
Problem Event Name: BEX
Application Name: ArcGISAdmin.exe
Application Version: 10.4.0.5524
Application Timestamp: 567b0191
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
