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Unnecessary sign-in prompt on public dashboard

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10-04-2023 12:01 PM
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JaredSchor
New Contributor

I created a dashboard for one of my organization's community partners and shared it publicly, however when anyone not logged into an account attempts to access the dashboard they receive a prompt to sign-in.  When faced with this prompt, if the user either clicks "cancel" or clicks "OK" then closes the sign-in window without inputting credentials, they are able to view and interact with the dashboard normally.  This is also the case if the user simply closes the sign-in prompt.

All of the components of the dashboard and its map are set to public sharing.

Normally, this would only be a minor inconvenience, however, because the audience for this particular dashboard has a low tolerance for technical issues, the fear is many potential users will see the sign-in prompt and give up on accessing the dashboard.

I've made a copy of the dashboard (so as not to interfere with usage metrics), which has the exact same issue with the sign-in prompt here:

https://www.arcgis.com/apps/dashboards/f116368817f9477cabc8343b65c2b385

Any help with removing the unnecessary sign-in prompt would be appreciated! 

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jcarlson
MVP Esteemed Contributor

Look in the settings for Pie Chart (5), it's referencing this dataset, which is not public:

https://kendall.maps.arcgis.com/home/item.html?id=44e00e07baa4467a9c50d148346e849a

 

- Josh Carlson
Kendall County GIS

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jcarlson
MVP Esteemed Contributor

Look in the settings for Pie Chart (5), it's referencing this dataset, which is not public:

https://kendall.maps.arcgis.com/home/item.html?id=44e00e07baa4467a9c50d148346e849a

 

- Josh Carlson
Kendall County GIS
JaredSchor
New Contributor

Thanks Josh, that was it!  A dumb mistake on my part!

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ValerieCaden-Baptiste
Esri Contributor

Are any of the hosted feature layers editable? If an editable hosted feature layer is shared with everyone (public), it must be configured it for public data collection.

Additionally, have you enabled anonymous access to your organization in your security settings? 

Configure security settings: https://doc.arcgis.com/en/arcgis-online/administer/configure-security.htm#ESRI_SECTION1_323F5BC306A5...

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