Why does my Collector for ArcGIS keep shutting down on my Android phone?

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07-31-2020 11:57 AM
NicoleJung
New Contributor

I have installed Collector for ArcGIS version 20.2.1.  I am trying to access my collector project from phone running android OS.  I can sign into my enterprise portal and I see all my projects but when I click on my map it just closes.  It throws a Java.lang.RuntimeException. I tired Collector (Classic) addition and it works as expected.  I would like to use the new if possible.   

I attached the video of the crash and my phone information

Has anyone run into this and is there solution?  My team has only android devices.

Thanks in advance

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